FAQ

ABOUT THE PROGRAM

What is the Old Mutual Rewards Programme?

It is a free rewards programme owned and managed by Old Mutual. It enables registered members to earn points for participating in certain activities. Members can then spend their earned points in various ways such as to convert and reinvest the points into qualifying Old Mutual products, buying vouchers to pay for products at rewards partners, or to donate points to charities.

Do I need a rewards card to participate in the programme?

No, it is a digital rewards programme, meaning that you only need to use your phone, computer or any other technological gadget to participate. So no card is necessary, instead you will have an Old Mutual Rewards membership number.

JOINING THE PROGRAMME

Why should I join the Old Mutual Rewards Programme?

The programme rewards you for learning more about money and making smart financial decisions. You can earn points, instant rewards or qualify for discounts simply by learning more about finances, your own financial wellness, and for taking steps to improve your financial status. You can then use your earned points to reinvest into Old Mutual products you may have, to buy a voucher for use at our rewards partners, to pay for purchases at our rewards partners, or to donate to an approved charity .

Who can become members?

The programme is open to all customers of all the companies in the Old Mutual Group, as well as Members of the public who do not have any Old Mutual products.

If I am younger than 18 years can I still join?

No, you must be at least 18 years old to become a member.

Do I need to have an identity number to join?

Yes – you need to have an ID number. If you are not a South African citizen, you need to use your non-SA ID or passport.

How do I join Old Mutual Rewards?

You simply log in and register on the Old Mutual Rewards website www.oldmutual.co.za/rewards and create an account by providing your details and accepting the terms and conditions. We will confirm your registration and send you a username.

I’ve forgotten my login details and/or my password. Who do I contact?

You can visit the Old Mutual Rewards website www.oldmutual.co.za/rewards or call the Contact Centre at 0860 700 800 for assistance.

TERMS AND CONDITIONS

What are the terms and conditions?

The terms and conditions are the rules that apply to the Old Mutual Rewards programme. It explains how the programme works, what you have to do to earn points and how you can spend your points. You can only start using your points once you have accepted these terms and conditions. These rules may change from time to time.

Where do I find the terms and conditions?

The most recent version of the terms and conditions are available on the Old Mutual Rewards website

What about giving out my personal information?

We may ask you for some personal information to send the right messages to you. We are committed to treating your information with great care according to our Privacy Policy and Protection of Personal Information Act (POPIA). Read more about our Privacy Policy

YOUR ACCOUNT

What does it cost to join Old Mutual Rewards?

There is no cost, it is completely free. You will not be charged for joining or taking part in the programme.

What information will show on my account?

Your account on the Old Mutual Rewards website will display your personal details, information on earning and spending points, your points balance, instant rewards, unspent vouchers and your transaction history.

May I have more than one account?

No, you can have only one Old Mutual Rewards account.

How do I check my points balance?

You simply log on to your account to view your statements of your points balance, including your transaction history. We will also send you statements via your preferred manner of communication (SMS and/or email).

What do I do if I suspect that someone has accessed my account?

It is very important that you keep your username and password secret. Notify us immediately at [email protected] if you suspect that someone accessed your account without your permission.

What if I do not agree with my points balance statement or have queries?

If you have any queries regarding your points balance statement, you can call our Contact Centre on 0860 700 800.

EARNING POINTS

What is a point worth?

Typically 10 points = R1. There may be special deals offered from time to time with other conversion rates.

How do I earn points?

You earn points for completing certain earn activities. You can earn points for learning more about finances and your own financial wellness, and for taking steps to improve your financial status. There are different activities such as creating a budget, using our financial calculators, making an appointment to see a financial adviser or referring friends or family to join the programme. More about earning points

When do I start to earn points?

You may start earning points from the moment you register for Old Mutual Rewards.

What if I don’t see earned points on my balance?

It may take up to 90 days for points from certain activities to reflect on your account and before you can spend these points. If the period of 90 days has lapsed and you still do not see your earned points, you need to contact us.

Can I transfer my points to another person?

No, points are not transferable to another person for any reason, including divorce or inheritance.

What activities can I do to earn points ?

Go to EARNING POINTS for the complete list of activities

Are all Old Mutual Group products eligible for rewards?

No, only certain products qualify. Look at the Product Category Table to view the list of qualifying products. Go to Product Category Table

When do my points expire?

Your earned points will remain valid for a period of three (3) years from the date of activity. If you do not use your points within three years of earning them, they will expire and you will not be able to spend them anymore.

How will I know that my points are about to expire?

We will notify you via your preferred means of communication (email or SMS) when your points are about to expire.

What is a membership tier?

Old Mutual Rewards has five membership tiers. Your tier status will depend on how many product categories you have covered with selected Old Mutual products. See question on ‘How do I move up a tier’ for more information. More about tiers

How do I know what tier I am on?

This will reflect on your account and statements that we will send via SMS/email. Your tier status will be re-assessed monthly.

How do I move up a tier?

Reward tiers are linked to the Old Mutual products you have and the different categories that those products fall into. For example, if you have three investment products, you will still only have one category because all of the products fall under the Savings and Investments category. To move up a tier level, you need to get a product from a different category. More about tiers

Are there any tax implications?

We recommend that you obtain independent professional advice regarding any tax implications arising from the receipt, accumulation, spending of any rewards, benefits, discounts, vouchers or points. Visit the Old Mutual Rewards website for more information.

How do I earn Rewards points with an OM Bank debit card?

You earn 2.5% back in Rewards points on your spend when you meet all monthly criteria:

Deposit R2 500 or more (can be cumulative)
A minimum of one debit order or one EFT payment monthly
Make five or more qualifying card transactions

Can I earn Rewards points with an OM Bank Credit Card?

Yes. You earn 5% back in Rewards points when you keep your OM Bank credit card in good standing (no arrears, minimum payment made).

Plus, if you make five or more qualifying purchases in a month, you unlock an extra 5% back in points, giving you up to 10% back on your monthly spend.

This earn rate applies to the first R50 000 you spend each month, per account, giving you the chance to earn up to 5 000 Rewards points monthly.

Qualifying transactions include:

Card swipes and taps (in-store purchases)
Online purchases (e.g. shopping, subscriptions)
Virtual card payments (In-app or online purchases)

What does ‘account in good standing’ mean?

Your account must be active, not in arrears, and up to date on minimum payments.

Is there a limit to how much I can earn?

Yes. Credit card earnings are capped at R50 000 in monthly spend. If all monthly criteria are met, you can earn up to R5 000 back in Rewards points per month (10% of R50 000).

When do I start earning points with OM Bank?

To begin earning Rewards points, simply activate your account by logging in at least once to the OM Bank app, the Old Mutual Rewards site, and the Old Mutual app. Then, use your OM Bank debit or credit card to spend. To earn points from your OM Bank account, you’ll need to meet the monthly criteria, like making qualifying transactions with your card.

When will my OM Bank qualifying product-earned points reflect in my account?

Points are awarded monthly once all qualifying criteria are met.

What happens if I miss an OM Bank deposit or transaction in one month?

If you don’t meet the monthly criteria, your Rewards earnings may change:

Debit card: You won’t earn 2.5% back in points for that month.
Credit card: You’ll still earn 5% back in Rewards points, as long as your account is in good standing, but you won’t unlock the higher earn rate of 10%.

Your full earn rate resumes once you meet the criteria again the following month.

Where do I need to spend in order to earn points?

Members earn points on all qualifying debit and credit card purchases, regardless of merchant or location.
Excluded transactions include:

ATM withdrawals
Cash withdrawals at till points
Bank fees
Refunds
Airtime and electricity purchases
Gambling and betting
Profit share or interest on savings

I’ve met the criteria but didn’t earn points. What should I check?

First, confirm that you’ve logged in to Old Mutual Rewards.
Then check that your transactions qualify and your account is in good standing. If everything looks correct, reach out via the Rewards helpdesk.

Website: www.oldmutual.co.za/rewards, and complete the Contact Us form
Phone: Old Mutual Rewards Contact Centre at 0860 700 800
Email: [email protected]

Do I need to log in every month to keep earning?

No, you only need to log in once to activate your Rewards account. After that, your monthly Rewards from OM Bank will continue automatically, as long as you meet the criteria.

Tip: While logging in isn’t required to keep earning, it’s a good idea to check your Rewards account each month to confirm your earnings, explore new ways to earn and spend points, and stay updated on any changes.

Can I earn points if I only have OM Bank and not Rewards?

No, you need to be a registered Rewards member to start earning points.

To register, visit oldmutual.co.za/rewards and follow the quick sign-up steps. Once you’ve registered, just log in once to activate your account. You can also register via the OM Bank App or Old Mutual App.

Your monthly OM Bank activity won’t earn you Rewards points unless you’ve logged in and activated your Rewards account, even if you meet all the criteria.

Can OM Bank help you move up Rewards Tiers?

Yes. OM Bank is a qualifying product that can count toward your Rewards Tier and even help increase it. To unlock this benefit, your account must be in good standing and you’ll need to meet the monthly transaction criteria by using your OM Bank debit or credit card. Meeting these criteria helps you maintain your current Tier and may support progression to a higher Tier - unlocking more benefits and exclusive partner offers.

What is a Debi-check mandate? / How does a Debi-check mandate work?

DebiCheck is a secure way to pay premiums directly from a bank account. The customer approves the debit order through their bank, so they stay in control. How it works:

We send an approval request to their bank. This can now be on the call.
Their bank will notify them on their banking app or via USSD.
They review the details and approve the debit order.
Once approved, their premium is collected automatically each month.

Why do we (Old Mutual) recommend a Debi-check mandate?

Why we recommend DebiCheck:

It is more secure.
They approve the debit order themselves.
It reduces failed payments.
It helps them qualify for rewards points sooner once verified.

SPENDING POINTS

How do I spend my points?

You will be able to spend your Old Mutual Rewards points in the following ways:

To contribute/reinvest towards qualifying Old Mutual products that you own
To pay for purchases in a rewards partner store
To buy a voucher to use at a rewards partner
To enter into certain competitions
To purchase airtime, data or SMS bundles
To donate to a charity

More about spending points

There was a problem paying with my points or using a voucher at a partner, who do I contact?

Call our Contact Centre on 0860 700 800. When buying a voucher, it will be your responsibility to check our partner specific rules on the Old Mutual Rewards website.

How do I receive my vouchers?

We will send a voucher code via your preferred means of communication SMS/Email to use in store or online.

Does a voucher expire?

Yes, your voucher code will expire on a specific date and you will not be able to use it after this date. The expiration date will be displayed on the voucher.

Can I get cash back with my points or get cash instead of a voucher?

No, there is no cash-back option and vouchers cannot be exchanged for cash.

Can I return an item I’ve bought and get the points back?

Old Mutual Rewards will not provide you with points/cash back for any for any product returns. The specific partner’s terms and conditions will apply to any related purchase, product queries or refunds.

May I transfer my points to another person?

No, points are not transferable for any reason, including divorce or inheritance.

Can I convert an unused voucher back into points?

No. Once points have been spent and a voucher has been issued, the transaction cannot be reversed. In addition, any remaining value on a used voucher cannot be converted back to points.

How do I donate points to a charity?

Qualifying charities are displayed on the Old Mutual Rewards website. Once you donate to the charity, the points will be deducted from your points balance.

Can I buy SMS / data bundles if I have a prepaid (pay-as-you-go) cellphone contract?

Yes, you will be able to use your points to buy airtime, SMS or data bundles by selecting a network provider available on the Old Mutual Rewards website.

How can I spend my Rewards points on the OM Bank App?

You can redeem points in four ways:

Save into any OM Bank account (instant reflection) via the OM Bank App. Minimum redemption: 10 points = R1
Buy vouchers to use at over 50 Rewards partners
Buy airtime or data bundles
Donate to charities

Do redemptions into OM Bank reflect immediately?

Yes. Points show in the linked OM Bank account right away.

Can I use my earned points immediately?

Yes. Once your points are awarded, whether instantly through Old Mutual Rewards activities or monthly via OM Bank, they’re ready to spend. You can redeem them into your OM Bank account or use them at over 50 Old Mutual Rewards partners.

What’s the minimum points value I can redeem for cash?

Redemptions start from 10 points, which equals R1, and must convert to full Rand amounts.

Can I return a voucher or item and get my points back?

No. Once points are spent, the transaction can’t be reversed.

How can I redeem points for cash?

You can redeem points for cash directly into any OM Bank account using the OM Bank app. Once logged in, select “Redeem Rewards,” choose the amount and confirm. The cash reflects instantly in your account and is available to spend or save.

Can I change my redemption option after selecting it?

No, once you’ve converted your Rewards points into a voucher or cash, it cannot be converted back into points even if there's unused value remaining.

What happens to my points if I cancel my Rewards membership?

Any unspent points will be lost once the cancellation is processed. We recommend redeeming your points before opting out.

MEMBER BENEFITS

What is Member Benefits?

These are special benefits to members of the Old Mutual Rewards programme. These additional benefits include access to selected services and discounts.

Do all Rewards members qualify for these additional benefits?

You will need to be on a certain tier to qualify for a benefit and your Rewards account needs to be active (not closed or suspended) at the time that you want to use the benefit.

What benefits are available to members?

Take Me Home Service Emergency Medical Services Legal Assistance TaxTim The Entertainer Credit report Gym benefits

How do I access these benefits?

You will be able to access the different benefits online or phone the number on the Old Mutual Rewards website where a consultant will assist you. For certain benefits, you may need to register, use a voucher code or get access online.

How do I know which tier level qualifies for which benefit?

You may need to be on a certain tier to qualify for a benefit: Take Me Home Service – Tiers 5 Emergency Medical Services – Tier 2 - 5 Legal Assistance – Tier 2 - 5 TaxTim – All members The Entertainer app – Tier 4 and 5 Credit report – All members Gym benefits – Tier 4 and 5 See the Tier table for more information. Please also note that there are specific terms and conditions that apply per benefit, which you need to accept before you can access the benefit.See the Terms and Conditions for more details per benefit.

What is a membership tier?

Old Mutual Rewards has five membership tiers. Your tier status will depend on how many financial needs you have covered with Old Mutual.

What are the Legal Assistance benefits?

You can access legal assistance in general South African law such as civil, criminal, labour, conveyancing, tax, financial advice and family law. Old Mutual Rewards will direct your question to a qualified attorney who will provide legal advice and send you standard legal documents. This service also includes one free 30-minute face-to-face consultation. You can access this benefit telephonically, 24 hours a day, 365 days a year. More about the Legal Assistance Benefit.

What are the Emergency Medical Services Benefits?

If you have a medical emergency, you (or someone on your behalf) phones in and a qualified medical operator will advise the affected person until a medical team arrives. An emergency medical team will be sent to the scene, and if necessary, the affected person will be transported to a hospital. More about Emergency Medical Services.

What is the Take Me Home service?

This service gives you access to a pre-arranged designated driver service that ensures you arrive home safely after a night out, with the added convenience of having your vehicle safely driven home for you by a reliable driver. You may use this service for up to three trips a year for each life covered. You and up to two other passengers may be transported in one trip. More about the Take Me Home Service.

What is TaxTim?

This is a very handy tool that helps you file your tax return online. It asks you easy questions, fills out your tax return and then submits it to SARS. Rewards members can make use of this service at a discounted rate, which ranges from 30% to 100% depending on their tier level. Your TaxTim discount will automatically be applied when you select Old Mutual Rewards as a discount partner on the TaxTim website. More about TaxTim.

What is The Entertainer?

The Entertainer offers exciting 2-for-1 deals for restaurants, beauty salons, health and fitness, leisure activities and many more. The Entertainer offers loads of great features, it’s simple to use and you always have your offers with you, on your phone. Exclusive monthly offers and offers from new merchants are added every month. You can also share these amazing offers by sharing your app with family and friends. The Buy One Get One Free offers are valid 7 days a week (excluding public holidays) 365 days a year. More about The Entertainer.

What is a credit report?

A credit report is a compilation of information on your credit worthiness, account activities – it is basically a snapshot of your financial history. Creditors use it to decide whether or not to give you credit. The report also identifies trouble areas and identifies opportunities you may not be aware of.

Why do I need a credit report?

It will give you a view of what creditors see when they do a credit check on you. Your credit history is important because employers, lenders, insurers and others may use it to determine how you manage financial responsibilities and it determines your ability to obtain credit.

How do I request a credit report?

As a member of Old Mutual Rewards, you can request a credit report by the click of a link. You will then have to answer verification questions based on the information on your credit report (that only you should be able to answer). You will then immediately be able to view your credit report.

How often can I request a credit report?

You can get three free credit reports per year if you are a member of Old Mutual Rewards.

What are the Gym benefits?

Old Mutual Rewards has partnered with Virgin Active and Zone Fitness to provide you a rebate of up to 100% on your monthly club membership fees. You will need to be on Tier 4 or 5 to qualify. The benefit is only applicable to monthly club fees and not National membership fees. More about the Gym Benefit.

CANCELLATION OF MEMBERSHIP

How do I cancel my membership?

You may cancel your membership, free of charge at any time by:

Phone: Old Mutual Rewards Contact Centre at 0860 700 800
Email: Give a 30 calendar days’ notice in writing at [email protected]
Mail: Old Mutual Rewards (Pty) Ltd. Mutual Park, Jan Smuts Drive, Pinelands, Cape Town

What happens to my points balance when I cancel?

Any unspent points will be lost once we have received and accepted your cancellation. We encourage you to use any earned points before cancelling or terminating your membership.

Can Old Mutual Rewards stop, suspend, cancel or block my membership?

Yes, in the following cases:

If you have violated the Old Mutual terms and conditions
If you attempt to violate, abuse or engage in any fraudulent transaction to earn points or to use vouchers.
If you act in a manner inconsistent with applicable laws and regulations in relation to the Old Mutual Rewards programme.
When you die, your account will be stopped. Any points that you may have earned at that point will be cancelled. Your deceased estate will have no claim to any earned points.

I have some feedback/questions/complaints. How do I communicate with you?

Website: www.oldmutual.co.za/rewards, and complete the Contact Us form
Phone: Old Mutual Rewards Contact Centre at 0860 700 800
Email: [email protected] or
Mail: Old Mutual Rewards (Pty) Ltd. Mutual Park, Jan Smuts Drive, Pinelands, Cape Town

Frequently asked questions

ABOUT REWARDS

CONTACT INFO

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ABOUT OLD MUTUAL

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