OLD MUTUAL REWARDS PROGRAMME TERMS AND CONDITIONS

Last updated - 03 September 2019

These terms and conditions apply to your use of Old Mutual Rewards.  Please read these terms and conditions carefully.

All the provisions in these Old Mutual Rewards terms and conditions are important, but please pay special attention to the parts that are inside a box with bold writing. These parts highlight and clarify terms and conditions that have special consequences for you as they may (i) limit our risk or liability; (ii) create risk or liability for you; (iii) require you to indemnify us; or (iv) require you to acknowledge certain facts. These parts are only intended to bring such terms and conditions to your attention, and to explain their fact, nature and effect.  They are aids to understanding only and are not terms and conditions themselves. They do not limit the meaning or application of the terms and conditions, and do not apply only to the situations and examples described in the boxes or only to similar situations or examples.

DEFINITIONS

In these terms and conditions, the following terms have the following meanings:

Term
Definition

Account

Your account on the Old Mutual Rewards website with your personal details, information on earning and spending points, your points balance, instant rewards, unspent vouchers and your transaction history.

Earn activity

Any qualifying act or activity as contemplated in these terms and conditions, the completion of which entitles you to earn points.

Earn activity date

The date on which you complete any earn activity. 

Earning points

Being rewarded points for participating in Old Mutual Rewards, and " earn" and " earned" have corresponding meanings.

Expiry date

The date from which you can no longer use points or other rewards from Old Mutual Rewards because the time within which you could use them has passed.

Force majeure

Events beyond Old Mutual’s reasonable control that makes it impossible for Old Mutual to deliver its obligations in terms of these terms and conditions e.g. war or natural disaster.

Good standing

Means that your account is active and not suspended or terminated and you are not in breach of any of these terms and conditions and your obligations towards us.

Rewards from Old Mutual Rewards

Rewards in the form of points, coupons, competition entries or other types that may be offered to you instantly if the criteria set out in these terms and conditions or any rewards partner terms and conditions are met. Rewards partner terms and conditions will be available on the Old Mutual Rewards website.

"Member" or "you" or "your"

Any person who successfully registers an account, and " membership" has a corresponding meaning.

Moneyversity

Old Mutual’s online financial education website accessible at http://www.moneyversity.co.za

"Old Mutual", or "we", "our" or "us"

Old Mutual Rewards (Pty) Ltd, registration number 2018/095769/07, a company within the Old Mutual Group.

Old Mutual Group

Old Mutual Emerging Markets Limited, a company incorporated in South Africa, with registration number 1998/012277/06 and with its registered address at Mutualpark, Jan Smuts Drive, Pinelands 7405, South Africa, and all its affiliates registered in the Republic of South Africa, but excludes Nedbank Limited and all its respective subsidiaries.

Old Mutual product

Any savings, investment, transactional, lending or insurance product that is sold or provided by a company in the Old Mutual Group and/or under the Old Mutual brand and which qualifies as a product for earning points in terms of Old Mutual Rewards, as set out in paragraph 6.

Old Mutual product category

The product category into which Old Mutual products are categorised in the product category rules of the Old Mutual Rewards programme as set out in paragraph 6.

Old Mutual Rewards

Old Mutual’s rewards programme, on the terms set out in these terms and conditions.

Old Mutual Rewards website

The website relating to the Old Mutual Rewards programme, which is accessible at the URL http://www.oldmutual.co.za/rewards or such other URL as we may use for this purpose from time to time.

Personal information

Personal information as defined in the Protection of Personal Information Act of 2013, whether or not it is yet in force, relating to you or any other person, that includes, but is not limited to

  • full name
  • date of birth
  • gender
  • marital status
  • credit report information
  • financial information including income bands
  • educational level
  • number of dependents
  • ID document information (including type, number and country of issuance)
  • any identifying number, such as your Old Mutual Rewards membership number
  • contact information (addresses including email and contact numbers)
  • Old Mutual product information (related to earn activity)

Points

The points that you earn and spend in terms of Old Mutual Rewards, as reflected in your account from time to time.  Points are not cash. You may not sell, issue, exchange, barter or redeem points for cash.

Premium

The agreed amount of money that you pay every month (or from time to time) to any company of the Old Mutual Group in respect of a qualifying Old Mutual product.

Rewards partners

The vendors, retailers, food outlets and other services providers as contemplated in paragraph 7 where you can spend your points or use your vouchers.

Terms and conditions

These terms and conditions relating to Old Mutual Rewards.

Old Mutual Rewards voucher

The voucher issued when you redeem points for a voucher which voucher is represented by an electronic message (containing an image and/or text and numbers) sent to your mobile phone or other electronic device. You can use this to pay for goods or services at rewards partners.

Quick Response (QR) code

A numeric code in a form of a barcode sent to your mobile phone or other electronic device for immediate use when paying for goods or services at rewards partners.

1. INTRODUCTION

The rewards programme known as Old Mutual Rewards is owned and managed by Old Mutual.

Membership enables you to earn points, which can be exchanged for vouchers and/or spent at any of our reward partners in accordance with these terms and conditions.

Old Mutual Rewards is available for free to customers of all the companies in the Old Mutual Group as well as members of the public who do not have any Old Mutual products.

2. AGREEMENT TO THESE TERMS AND CONDITIONS

These terms and conditions are the rules that apply to your use of Old Mutual Rewards.  They explain, amongst other things, what you will get out of the programme, what you need to do to earn points and how you are able to spend them.  At the same time, it sets out Old Mutual's duties and responsibilities to you. Please note that Old Mutual’s Privacy Policy, accessible on the Old Mutual website, is hereby incorporated by reference into these terms and conditions and form part of these terms and conditions.

By agreeing to these terms and conditions, you also agree to be bound by the provisions of the Privacy Policy. You must agree to and accept these terms and conditions to be able to use and benefit from Old Mutual Rewards and to earn and use points.  You agree to these Terms by registering an account with us on the Old Mutual Rewards website in accordance with paragraph 3 below.   If you do not agree to these terms and conditions, you will not be permitted to register to hold an account with us.  

These terms and conditions may be updated and amended by us at any time in our sole discretion.   All changes to these terms and conditions will take effect from the time that we place them on the Old Mutual Rewards website. We will tell you about material changes by putting a notice about it on the Website, or by including a notice on your monthly account statement.

We also encourage you to review and check the terms and conditions (including any changes to the terms and conditions which we may make) whenever you wish to use Old Mutual Rewards or any related service. 

3. HOW TO BECOME A MEMBER

You have to register to become a member of Old Mutual Rewards as set out below by opening an account and agreeing to and accepting these terms and conditions by means of the Old Mutual Rewards website.  You can only earn and use your points after that.

You can register by completing an electronic registration form which is available on the Old Mutual Rewards website.

As part of the registration process, you will be required to create an account.  You will do this by completing the abovementioned electronic registration form which will include:

  • creating a username and password;
  • providing us with all the information we require, including but not limited to a valid email address and contact number; and
  • agreeing to these terms and conditions and the Privacy Policy.

Once you have provided us with your registration details, we will confirm your registration by sending you a confirmatory email with a username.

All information you give us must be truthful, accurate and complete. This also includes the information that we request you to provide in the registration process and at any time after that. Your registration can be rejected if you fail to properly complete the electronic registration process.

Membership is free, and you don’t need to have any Old Mutual products to become a member.

You must be at least 18 years old to become a member of Old Mutual Rewards.

4. YOUR ACCOUNT

After you complete the registration process described in paragraph 3 above, we will create your account. 

As a member of Old Mutual Rewards you will have an account where your points will be collected and recorded for you.  Each member can have only one account.

You will need to use your username and password to access your account and to use Old Mutual Rewards. You will also be given a personal Old Mutual Rewards membership number which may also need to be used.   

You must keep your username and password details secret. To the maximum extent permitted by law, you will be responsible for use of your account and your password whenever a person performs any act with your password or through your account and:

  • you agree that we may treat this as if it was done by you and with your approval, and
  • you hereby indemnify us and the Old Mutual Group against any loss which you or any person may suffer from any such act or use.

You must take all reasonable and appropriate measures not to share, display in public, or make your password details available to any person who is not authorised to access your account.

You must notify us immediately by sending us an email at rewards@oldmutual.com if you suspect that another person has obtained unauthorised access to your account, or password, or if you are aware of any unauthorised use of your account or password. You will be responsible for changing your privacy settings on your account as soon as you become aware of any unauthorised access or use.

You accept that we cannot protect you if you do not keep your password secret or if someone obtains unauthorised access to your account. 

This paragraph 4 has important legal consequences for you.  In this paragraph you take on liability and risk, our risk and liability is limited, claims you may have against us are excluded, and you indemnify us from loss or claims suffered by you or any other person.

You are solely responsible for protecting your password and access to your account.  You accept that various things can go wrong if someone uses your password or account without your permission. You will not be able to hold the Old Mutual Group liable if anyone uses your password to access your account without your permission. Please make sure you keep your password secret. 

5. EARNING POINTS

5.1 GENERAL AND MANAGING DETAILS

As a member of Old Mutual Rewards, you will be able to earn points, instant rewards, and/or qualify for discount offers in accordance with and as set out in these terms and conditions.

You earn points for completing earn activities.   You can spend these points when they are reflected in your account.

You can keep track of your points balance and account activity by logging into your account and clicking on ‘Earn and Spend’.

You must notify us in writing if any information you provided to us, including personal details, has changed or is incorrect or incomplete.

You will be able to edit your own details when you log into your account on the Old Mutual Rewards website.  You can also update your details by contacting our support agents as set out in paragraph 9.  We will send you an email confirming any updates or changes that you make to your details.

We will use and rely on the most recent details which you have provided to us.  It is your responsibility to update us if the details we have for you change or if they are incorrect or incomplete.  If you do not update us, we will continue to use and rely on the most recent details that you have provided to us.

We will send you a monthly account statement showing all your transactions for the month, including your points balance, points redemption.

If you have a dispute relating to the monthly account statement, you must advise us in writing, or by contacting the Contact Centre, within thirty (30) days of the statement date. Unless you let us know in writing or via Contact Centre that there is an error on the monthly account statement, each statement we send you will be binding and final

You agree that we will be entitled to regard the monthly account statements as having been received by you when the statements have left an information system designated or used by us and sent to an email address that you provided.

You acknowledge that we have no control over the receipt of the statements and agree that we will not be liable for any loss or damage caused to you as a result of non-receipt of the statements or any access to the content of the statements sent to the email address that you provided;

This paragraph 5.1 has important legal consequences for you.  You are agreeing to take on liability and risk, limit our risk and liability and also claims you may have against us.

It is your responsibility to make sure that your details are always up to date. We will use these details as if they are correct and will not be responsible or liable if you do not update your details, or we do something using incorrect details that you have provided to us.

You may not be able to take action against us for any losses or damages which you may suffer as a result of your details not being up to date.

You are also solely responsible for letting us know if your points balance is incorrectly reflected in your account within 30 days of the points reflecting in your account.  If you do not let us know that you dispute the points balance or that there is an error with your points, we will take the points balance as reflected in your account to be correct.

You may not be able to hold us liable for any incorrect points balances if you do not notify us of the mistake in time.

It is important to note that it may take up to ninety (90) days for points earned on the earn activity date to reflect in your account, and before you can spend those points. Please take this into account when reviewing your points balance.

The above paragraph has important legal consequences for you. You are agreeing to take on liability and risk, limit our risk and liability and also claims you may have against us. It may take up to ninety (90) days from the earn activity date for you to be able to use the relevant points you earned.

The amount of points allocated to any specific earn activity will be as specified in the POINTS EARNING TABLE from time to time, and may change at any time as contemplated in paragraph 6.2. This will not however affect existing points which you have already accumulated. 

We reserve the right to adjust benefits and the points allocated to any specific earn activity if applicable legislation impacts on the benefits Old Mutual Rewards offers and requires such adjustment.

Points earned cannot be exchanged for cash.

Your earned points will remain valid for a period of three (3) years from the earn activity date on which you earned such points. This means that if you do not use your points by the third anniversary of the relevant earn activity date, they will expire and you will not be able to use them anymore.

The above sub-paragraph has important legal consequences for you.  You are agreeing to take on liability and risk to use your points within three years of earning them, and accept that if you do not do so, you will lose the points.

Points are not transferable to another person for any reason, including divorce or inheritance.

We will make every reasonable effort to maintain and monitor your account, points balance, transactions and to ensure that information or content that we publish on the Old Mutual Rewards website is accurate and complete. However, to the maximum extent permitted by law and subject to the rest of these terms:

(a) you agree that we will not be liable or responsible for, and

(b) you hereby release us and each member of the Old Mutual Group and our respective agents, officers, subsidiaries, holding companies, affiliates, successors, assigns, directors, service providers, suppliers, employees or representatives from, and hereby indemnify each of us against, all claims in respect of;

any loss, liability or damage of whatsoever nature arising from or suffered in connection with the Old Mutual Rewards programme, by you or any other person, or that is caused by any failure to award you points in accordance with these terms and conditions, for whatever reason, including as a result of a mistake, error, omission, interruption, deletion of files or email, defect, viruses, delay in operation or transmission, whether resulting or not from any force majeure or from theft, destruction or unauthorised access to our records, programmes or services.

The sub-paragraph above has important legal consequences for you. It limits our risk and liability, as well as that of the Old Mutual Group and other related persons, in relation to you, and you undertake to hold Old Mutual Group and others harmless in the event that you have any claim in relation to Old Mutual Rewards or to any failure to award points to you for any reason. We will always endeavour to maintain ongoing access, and prevent and correct disruptions and failures, including the points allocation processes on this website. If for any reason we make a mistake, there is a technical error, or any circumstances listed above arise which results in the incorrect points being allocated to you, you will not be able to pursue any action against us for any loss or damage suffered as a result of this or otherwise through your use of the Old Mutual Rewards website. You also indemnify all of us for any claims which may be made by third parties.

5.2 ENGAGEMENT-RELATED EARN ACTIVITIES

Below we describe the circumstances under which you are able to earn points through your engagement with the Old Mutual Group. The exact number of points you may earn from each will be as specified on the Old Mutual Rewards website from time to time. Visit the Old Mutual Rewards website regularly to identify the activities and points allocations.

POINTS EARNING TABLE FOR ENGAGEMENT EARN ACTIVITIES (see details per activity below table)
Earn activity
Description
Points earn
Conditions

Update personal details

Earn points for updating your personal profile.

Points earned during special campaigns.

Earn once per calendar year.

Refer family and friends

Earn points for referring others to Old Mutual Rewards. When they join, they can capture a referral code, which earns you points.

Points for each person who joins.

Friends and family who join must capture the unique referral code.

Complete surveys

Earn points for taking part in selected Old Mutual surveys.

Varies, depending on the survey.

Varies, depending on the survey.

Promotions

Earn points (and instant rewards, direct rewards etc.) for taking part in promotions.

Varies, depending on the promotion.

Varies, depending on the promotion.

Update your personal details

You will earn points for providing or confirming selected additional details on your account on the Old Mutual Rewards website. These points can only be earned once a year, unless stated otherwise. You are encouraged to keep your personal details up to date at all times in accordance with paragraph 5.1 above.

Refer family and friends  

You will earn points for referring your friends or family members to Old Mutual Rewards. Your friends or family members will need to register for the programme using a unique a referral code. It is your responsibility to ensure that the person you refer enters your unique referral code correctly. If not, you will not earn any referral points. Points will be credited to your account once the friend or family member registers fully for the first time.

There is no limit to the number of friends and family you can refer. However, there may be limits on the points you earn for the referrals. You will not receive referral points if the person you refer is already a member of Old Mutual Rewards, if referrals are rejected, not confirmed or are not received for any reason.

You can only earn points once for referral of any one specific person.

Where you pass the name and contact details of your friend or family member to Old Mutual Rewards, you confirm that you have their permission to do so. You also consent to us using your name and contact details to verify you as the referrer of your friend or family member and in any communications we may have with your friend or family member.

Participate in selected surveys

You will earn points for completing selected surveys run by Old Mutual. There may be a delay of up to 90 days from when you complete the survey until you receive and are able to use the points. As set out in the Privacy Policy, your responses to surveys may be used in our market research and analytics unit to refine our propositions to customers.

Promotional earn opportunities

You will earn one-time bonus points, instant rewards or discounts for certain activities that will depend on the specific promotion.

The amount, conditions and requirements for earning those points will be specified clearly on the Old Mutual Rewards website or the relevant promotional material.

You may, on certain occasions, also be issued with automatic entries to competitions, for example when you participate in online surveys as may be specified on the Old Mutual Rewards website from time to time. To read more about promotions and competitions click here.

5.3 FINANCIAL WELLNESS EARN ACTIVITIES

You will earn points for a variety of qualifying financial wellness activities as part of Old Mutual Rewards’s objective to promote good financial behaviour and education. Not all financial education or financial wellness activities offered by Old Mutual will be rewarded.

Below we describe the circumstances under which you are able to earn points. The exact number of points you may earn from each will be as specified on the Old Mutual Rewards website from time to time. Some earn activities may carry specific terms and limitations, as specified on the Old Mutual Rewards website from time to time. Please see the latest list of eligible financial wellness earn activities here or visit the Old Mutual Rewards website regularly to identify the activities and points allocations. The exact number of points you may earn from each will be as specified on the Old Mutual Rewards website and the total number of points you can earn from financial wellness activities may also be subject to an annual limit as may be specified on the Old Mutual Rewards website from time to time.

Request financial advice using the Old Mutual Rewards website

You may earn points for requesting financial advice from the Old Mutual Group on the Old Mutual Rewards website.

Face-to-face financial education workshops

You may earn points when attending selected financial education workshops hosted by Old Mutual Group, including On the Money Workshop and FIN360 °.

You will be required to sign the attendance register at these workshops and provide your personal details such as your full names and identity number. Such personal information is regulated and protected by our Privacy Policy.

Moneyversity

You may earn points when completing/engaging with selected content on the Moneyversity website, for example watching videos, completing quizzes and successfully completing courses. Moneyversity has separate terms and conditions. Please make sure you read, understand and accept the terms and conditions and the rules before participating on online assessments.  To read the Moneyversity terms and conditions, click here

Please note that should there be any conflict between the Old Mutual Rewards terms and conditions and the Moneyversity terms and conditions, the Old Mutual Rewards terms and conditions shall prevail.

Financial wellness assessments, calculators and requesting a credit report

You may earn points when completing selected financial wellness assessments, using financial calculators and/or requesting a credit report on the Old Mutual Rewards website.

5.4 OLD MUTUAL GROUP PRODUCT EARN ACTIVITIES

You may earn points if you have qualifying Old Mutual products. The exact number of points you may earn from each will be as specified on the Old Mutual Rewards website.

Some earn activities may carry specific terms and limitations, as specified on the Old Mutual Rewards website from time to time.  Please visit the Old Mutual Rewards website regularly to identify the earn activities and points allocations. The exact number of points you may earn from each will be as specified on the Old Mutual Rewards website from time to time.

It is important to note that it may take up to ninety (90) days between the date on which you purchased a new Old Mutual product or made changes to an existing product and the earn activity date for the points earned to reflect in your account.

All your qualifying Old Mutual products need to be in good standing, i.e. all premiums are paid on time and in an active status (therefore not overdrawn, lapsed or have missing or missed/arrear premiums) to earn points in respect of any qualifying Old Mutual products.

You can speak to your financial adviser for any further information regarding products and investments. All insurance and investment products have their own terms and conditions.

6. OLD MUTUAL REWARDS TIERS

The Old Mutual Rewards programme has five (5) tier statuses. As a member of Old Mutual Rewards, your tier status will depend on how many product categories you have covered with selected Old Mutual products.

Regardless of the number of products that you own you will qualify for Tier 4 membership if your investments at Old Mutual are worth R25 million or more and Tier 5 if your investments are worth R50 million or more.

Your tier status will be re-assessed monthly.

There may be delays of up to ninety (90) days between the date a new product was taken up or an existing product amended, and the date the tier status is amended.

 

Tier 1

Tier 2

Tier 3

Tier 4

Tier 5

Number of product categories required

Zero or 1 product category

2 or 3 product categories

4 product categories

5 product categories

6 or more product categories

The product categories, as defined by the Old Mutual Rewards programme, are set out below. To have a product category covered with Old Mutual, you need to be the contracting party for a qualifying product in that product category. The product also needs to be in good standing and certain minimum qualifying requirements may apply (see table below).

In total, there are ten available product categories, namely:

  1. Transactional
  2. Lending
  3. Funeral
  4. Life cover
  5. Disability cover
  6. Severe or critical illness cover
  7. Savings and investments
  8. Retirement savings
  9. Income
  10. Short-term insurance

The table below provides an overview of each of the qualifying Old Mutual product categories.

Product category
Qualifying Old Mutual products
Qualifying criteria

1.Transactional

1. Old Mutual Money Account

It must be an active account and at least 1 debit transactions must be processed against your account in any given month. The following transactions will qualify: debit orders, swipes at point of sale but excluding EFT’s.
The account must be in good standing and not overdrawn.
A minimum balance requirement may apply.

2.Lending

1. Old Mutual Finance Loans

Loan must be in good standing and not in arrears with payments.

3.Funeral cover

1. Old Mutual Group Schemes Individual Funeral Plans

2. Old Mutual Greenlight Final Expenses (standalone) Policy

3. Old Mutual Flexi Funeral Cover Policy

Policy must be in good standing, not in arrears, lapsed, paid-up or have any claims in progress.

*Note: the following are excluded:
Group Assurance Funeral Cover (Employer-based risk cover)
Burial Society Funeral Cover (including Stokvels)

4.Life cover

1. Old Mutual Group Schemes Pure Life, Life and Disability and Accidental Death and Disability Plans

2. Old Mutual GREENLIGHT policy with one/more of the following standalone cover types:

  • Death Cover
  • Accidental Death or Disability Benefit

3. Legacy Pure Life Cover policies

Policy must be in good standing, not in arrears, lapsed, paid-up or have any claims in progress.

*Note: The following are excluded:
Death Cover Premium Protection Riders or Death Cover Decreasing Waiver Cover
Group Assurance Life Cover (Employer-based risk cover)
Burial Society Life Cover (including Stokvels)
Future Cover
Retrenchment or Unemployment Cover
Business Cover Policies
Old Mutual Personal Income Protection Plan

5.Disability Cover

1. Old Mutual Group Schemes Disability Cover Plans

2. Old Mutual GREENLIGHT policy with one/more of the following standalone cover types:

  • Disability Cover

Policy must be in good standing, not in arrears, lapsed, paid-up or have any claims in progress.

*Note: The following are excluded:
Disability Cover Premium Protection Riders or Disability Cover Decreasing Waiver Cover
Group Assurance Disability Cover (Employer-based risk cover)
Future Cover
Retrenchment or Unemployment Cover
Business Cover Policies
Old Mutual Personal Income Protection Plan

6.Severe or Critical Illness Cover

1. Old Mutual GREENLIGHT policy with one/more of the following standalone cover types:

  • Severe Illness Cover

Policy must be in good standing, not in arrears, lapsed, paid-up or have any claims in progress.

*Note: The following are excluded:
Group Assurance Severe Illness Cover (Employer-based risk cover)
Future Cover
Business Cover Policies
Old Mutual Personal Income Protection Plan

7.Savings & investments

1. Old Mutual Group Schemes Savings plans:

  • Essential Savings Plan
  • Education Plan
  • Investment Plan
  • 2-in-ONE Savings for my goal/education

2. Legacy Savings, Investments and Endowment Plans

3. Investment Horizons Savings Plan

4. MAX Investments (including SmartMAX Education Plan)

5. Old Mutual Tax Free Savings Plan

6. Old Mutual Wealth Investments:

  • Life Wrapped and Linked Investments
  • Fixed Bonds
  • Tax Free Savings

7. Old Mutual Unit Trust Funds (excluding retirement annuities)

8. Investment Frontiers branded products

Policy must be in good standing, not in arrears, surrendered, lapsed, matured or partially/fully paid up.

*Note: The following are excluded:
Old Mutual Money Market Fund Unit Trust
Old Mutual Money Account (see transactional)
Burial Society Savings Schemes (including Stokvels)
Old Mutual International Funds
Old Mutual Private Equity
Funds managed by third parties such as ACSIS or MARRIOT etc.

8.Retirement savings

1. Group Schemes Retirement Annuity Plans:

  • Essential Savings Retirement Annuity
  • Retirement Annuity

2. Legacy Retirement Annuity plans

3. Investment Horizons Retirement Annuity/Preservation Funds

4. MAX Investments Retirement Annuity

5. Old Mutual Wealth Retirement Annuity and Preservation Funds

6. Old Mutual Unit Trust Retirement Annuity, Living Annuity and Preservation Funds

7. Investment Frontiers Retirement Annuity and Preservation Funds

8. Old Mutual SuperFund Umbrella Solutions

Policy must be in good standing, not in arrears, surrendered, lapsed, matured or partially/fully paid up.

*Note: The following are excluded:
Old Mutual Employee Benefit Schemes not listed above (i.e. non-SuperFund) including Defined Benefit Schemes. SuperFund Preserver, SuperFund Protektor, SuperFund Deferred Retirement
Burial Society Retirement Plans

9.Income

1. Legacy Annuities

2. Old Mutual Wealth Annuities:

  • Living Annuities
  • Guaranteed Annuities
  • Retirement Income Safety Plan

3. Old Mutual Unit Trust Living Annuities

4. Investment Frontiers Retirement Income Portfolio

5. MAX Income Annuities

Policy must be in good standing, not in arrears, surrendered, lapsed, matured or partially/fully paid up.

*Note: The following are excluded:
Old Mutual Pension Schemes Annuities including Platinum Pension, Inflation linked annuities and OptiPlus.

10.Short-term insurance

1. Elite Wealth Assets

2. Allsure:

3. Prosure

4. Motosure

Policy must be in good standing, not in arrears or lapsed.

*Note: The following product solutions are excluded:
Group Schemes, iWYZE, Commercial, Agriculture, Underwriting Management Agencies (UMAs), Mutual & Federal Risk Financing Limited (MFRF), Credit Guarantee (CGIC) and Specialty (e.g. Corporate, Marine, Engineering)

*Special Note:
Old Mutual Insure is participating in the Old Mutual Rewards Programme on the basis of a phased/pilot approach, with only selected Old Mutual Personal Financial Advisers and their respective customers participating. Further roll-out plans and dates will be communicated to affected intermediaries and customers after completion of the pilot.

 *The table above will be updated from time to time.

POINTS EARNED AS A % OF PREMIUMS

These points are earned as a percentage (%) of any premiums, instalments or contributions made by the member towards qualifying Old Mutual Products. The percentage is influenced by the following factors:

  • The number of product categories you have covered with Old Mutual (see the section 5 under tiers for more information).
  • The type of products to which such premium, contribution or instalment were paid.
  • The size of such premium and/or contribution and/or instalment that were paid.

The table below describes the POINTS EARNED AS A % OF PREMIUMS

Number of product categories you have covered with Old Mutual

1

2 or 3

4

5

6 or more

Type 1:

Lending, savings, investment, retirement savings and MAX Income living and guaranteed annuities

Points earned as a % of Premiums/contributions or instalments

0.5%

1.5%

2.5%

3.5%

5%

Type 2:

Life insurance (funeral cover, life cover, severe illness cover, disability cover)

Points earned as a % of premiums

5%

15%

25%

35%

50%

Type 3:

Short-term insurance

Points earned as a % of premiums

5%

10%

15%

20%

25%

 

Example: In a particular month, a member has the following Old Mutual Products:

  • The member contributes towards a funeral plan with a monthly premium of R100.
  • The member also contributes towards a Tax Free Savings Plan with a monthly premium of R1 000.
  • The member therefore has two product categories covered.

In this month, the member will earn:

  • Plus 15% * R100 = 15 points for the funeral plan
  • Plus 1.5% * R1 000 = 15 points for the Tax Free Savings Plan
  • Total monthly points = 15 + 15 = 30 points.

To understand which product premiums are covered under each of these two types of qualifying products, please refer back to the Product Category Table in section 6 and note the following:

*Note that Investment Frontiers is excluded from Premium earn.

  • Type 1: Premium for Lending, Savings, Retirement annuities and MAX Income annuities includes the premium, contributions or installments from the products* in the following categories:
    • Lending (e.g. OMF loans)
    • Savings and Investments (e.g. Group Schemes savings policies or Tax Free Savings policies)
    • Retirement Savings (e.g. MAX Investments RA, Superfund etc.)
    • Max Income living, guaranteed and composite annuities
  • Type 2: Premium for Life insurance includes the premium, contributions or installments from the products in the following categories:
    • Funeral (e.g. Group Schemes funeral plan, Greenlight Final Expenses etc.)
    • Life Cover (e.g. Group Schemes Life Plan or Greenlight Death Cover)
    • Disability Cover (e.g. Greenlight Disability Cover)
    • Severe Illness or Critical Illness Cover (e.g. Greenlight Severe Illness)
  • Note that there is no Premium Earn on the following product categories:
    • Transactional Products such as Old Mutual Money Account
    • Income Products other than MAX Income living, guaranteed and composite annuities
  • Type 3: Premium for Short-term insurance includes the premium, contributions or instalments on the following Old Mutual Insure products:
    • Elite
    • Allsure
    • Prosure
    • Motorsure
LIMITS ON SIZE OF PREMIUMS

Points may be earned on premiums and investments up to a certain maximum amount as follows:
Any single premium and/or lump sum investments on Savings, Investment and Retirement Annuity business will be capped at R1 000 000 for points-earning purposes. In addition, the single premium on MAX Income annuities will be capped at R5 000 000 for points-earning purposes. Any regular premiums will be capped at R20 000 for points-earning purposes.

Amendment of your existing long-term and/or short-term insurance policies and/or incorporation of certain terms in future policies: Rewards earned through an allocation of a portion of your premiums by the relevant Old Mutual insurer towards Old Mutual Rewards.

By being a member of Old Mutual Rewards and taking part in the activities of the programme, you enable Old Mutual Life Assurance Company or Old Mutual Insure (referred to in this section as “Old Mutual”) to re-assess the costs and risks associated with any policy you have with Old Mutual. Any saving realised as a result of such re-assessment of the costs and risks associated with the policies pursuant to taking part in the activities of Old Mutual Rewards, is made available to you in the form of points as follows:

  • Old Mutual will, on an ongoing basis, re-assess the premiums that you paid in terms of qualifying Old Mutual policies* by taking into account certain cost and risk reduction factors brought about by your participation in the programme.
  • Old Mutual will then transfer the value of the portion of the premiums which relates to the cost saving or risk reduction, as determined in the sole discretion of Old Mutual, towards the programme which will entitle you to points that you can use as part of Old Mutual Rewards.
  • You will at no stage be entitled to a repayment of the value of the reallocated portion of the premium and will continue paying the same premium or premiums as agreed with Old Mutual when you took out the policy/ies (with increases where applicable).
  • In the case of savings and investment policies the reallocation will in no way affect or reduce the portion of the premium that is allocated to the investment value of your policy.
  • The reallocation of the value of the portion of the premium towards Old Mutual Rewards will be done in the sole discretion of Old Mutual and can be stopped by Old Mutual at any stage.
  • The value of the reallocated premiums, and thereby the amount of points that you can earn as a direct result of taking part of Old Mutual Rewards is set out in the Old Mutual Rewards points table (as updated from time to time).
  • By agreeing to this section, you agree that this constitutes an amendment to your policy or policies and that Old Mutual may reallocate the value of a portion of your premium towards Old Mutual Rewards.
  • Furthermore, this section will form part of the terms and conditions of policies taken out by you after joining Old Mutual Rewards, by way of incorporation (inclusion) therein.
  • The endorsement will apply to your policy or policies regardless of whether the policy/ies prescribes any specific way in which endorsements must be made.
  • The rest of the terms and conditions of Old Mutual Rewards will continue to apply to your membership.
  • If you stop being a member of Old Mutual Rewards, these terms and conditions will no longer apply to your policy or policies.

* Old Mutual policy or policies means any qualifying Old Mutual product, as determined by Old Mutual, that is a long-term insurance policy in terms of the Long-term Insurance Act 52 of 1998 or a short-term insurance policy in terms of the Short-term Insurance Act 53 of 1998.

Note: Premium re-allocation, as explained above, does not apply to any retirement funding policies e.g. retirement annuity or pension preservation policies.

A note on ownership

Only if you are the ‘owner’, as described below, will you be eligible to benefit from the additional product category and any potential points from premium, contributions or instalments on the said policy or contract.

  • For transactional products, only the main account holder will be considered the owner.
  • For lending, only the person responsible for making the loan instalments will be considered the owner.
  • Where an investment or risk policy is owned by more than one contracting party, only the contracting party that Old Mutual has identified (in its sole discretion) as the person to whom all correspondence are sent in respect of the policy, will become entitled to the points mentioned above.
  • For employer-based schemes (e.g. SuperFund) only the member of the scheme will be considered the owner (and any contributions made by the employer on behalf of the main member will also be taken into account in determining the points the member may qualify for).
6.1 EARN FROM OUR REWARDS PARTNERS

We may from time to time make arrangements with rewards partners to allow Old Mutual Rewards members to earn additional points, bonus points, instant rewards or discounts by taking part in certain activities at the partners. These will be on such terms as may be contemplated or specified on the Old Mutual Rewards website from time to time .

Partners may also have their own terms and conditions for each offer and these will include how bonus points are earned, when they expire and where they can be spent.

6.2 MEMBER BENEFITS
Legal Assistance

How do you qualify for this benefit?

Old Mutual Rewards members who are on Tier 2 or higher when accessing the Legal Assistance benefit.

The benefit is applicable to Old Mutual Rewards members, your spouse/partner and dependent children.

Your Old Mutual Rewards membership account needs to be active, not closed or suspended.

How can this benefit be used?

You will have access to legal assistance helpline by calling 0860 700 800. When you call in, an operator will verify your personal information: name, surname and ID number. Your questions will be directed to a qualified attorney who will provide you, the Old Mutual Rewards member, with legal advice and send you suggested legal documents, including but not limited to commercial, employment, leases, letters of demand, matrimonial and wills.

If necessary, you will be referred to an attorney for a free 30-minute face-to-face consultation, during which the attorney may draft a letter that is pertinent to your matter or make one phone call on your behalf. The attorney will inform you if the consultation will go overtime, which will be for your own account.

The Legal Assistance helpline is available 24 hours a day, 365 days a year.

The service can only be used within South Africa.

Emergency Medical Services

How do you qualify for this benefit?

Old Mutual Rewards members who are on Tier 2 or higher when accessing Emergency Medical Services.

The benefit is applicable to Old Mutual Rewards members, your spouse/partner and dependent children.

Your Old Mutual Rewards membership account needs to be active, not closed or suspended.

How can this benefit be used?

In the event of you having a life-threatening medical emergency, you or someone on your behalf, can phone 0860 700 800 for assistance 24 hours a day, 365 days a year.

When you call in, an operator will verify your personal information: name, surname and ID number.

A qualified medical operator will telephonically advise the affected person on how to manage the emergency medical condition.

If required, an emergency medical team will be sent to the scene who will perform advanced lifesaving resuscitation and will stabilise the affected person, and if necessary, you will be transported by road or air to the most appropriate and closest hospital that can effectively manage that particular condition.

If a member needs specialist diagnostic or clinical procedures that cannot be performed by an admitting hospital, such individual will be transferred by road or air to the receiving facility where such procedures or specialist care can be performed i.e. “one way medical upgrade”.

There is no charge for the initial emergency medical response, but any additional medical assistance is for your own account.

Only 1 family member can be transported with you in an ambulance.

You will be required to accept the Terms and Conditions applicable when you wish to access the benefit.

The service can only be used within South Africa.

Take Me Home

How do you qualify for this benefit?

Old Mutual Rewards Members who are on Tier 5 when accessing the Take Me Home benefit.

Your Old Mutual Rewards membership account needs to be active, not closed or suspended.

How can this benefit be used?

Take Me Home is a pre-arranged designated driver service that ensures that you always arrive home safely after a night out, with the added convenience of having your vehicle safely driven home for you by a reliable driver.

You, the Old Mutual Rewards member, need to book a trip in advance Take Me Home call centre on 0860 700 800, taking note of the terms and conditions for the use of the service, which will be read to you telephonically by the IVR system for your approval before the services are rendered.

Take Me Home service is available from 5:30pm to 3am only. The booking service is available 24 hours a day, 365 days a year.

It is recommended that a booking is made at least 48 hours in advance for peak times (Thursday evening to Sunday morning, and Public holidays). For off-peak bookings, a minimum of 60 minutes is required.

You may use this service for up to three trips in a calendar year (1 January to 31 December).

You and up to two other passengers may be transported.

The service is free if within any of the main metropolitan areas and the total trip does not exceed 50 kms from the city centre: Johannesburg, Pretoria, Cape Town, Bloemfontein, Durban, East London, Port Elizabeth and George. For trips over 50 kms, you will be charged for the additional distance and must pay cash to the driver. The driver will stop at an ATM if you do not have cash on hand.

You call the Take Me Home call centre on 0860 700 800 to arrange for the pick-up, and provide the pick-up point. The Take Me Home call centre agent facilitating the booking may ask you to provide an alternate contact number to ensure that the designated driver can make contact with you at the specified collection time. Designated drivers are equipped with a cellphone and have access to a GPS.

You will receive two SMSes to remind you of the designated driver service that you have booked. The first SMS will provide you with a reference number and confirmation of the booking. The second SMS will be sent on the day of the pick-up by latest 4pm, and provide you with the details of the driver.

At the specified time and location, the Take Me Home call centre will call you to notify you that the driver has arrived, after which you have 15 minutes to meet the designated driver. If the call is not answered, the call centre will send you an SMS to confirm that the driver has arrived. If there is no response after 15 minutes, the Take Me Home call centre will SMS you that the pick-up driver is leaving and the trip will be cancelled. You are responsible for cancellation charges.

If you arrange a pick-up at a large venue, such as a casino, you must ensure that the pick-up point is a clearly identifiable landmark and can easily be found.

Any bookings cancelled less than 60 minutes before the proposed collection time, will be billed at the full rate and deducted from the member’s total covered trips. During peak periods the same will apply but the cancellation time will be extended to 90 minutes.

TaxTim

How do you qualify for this benefit?

Old Mutual Rewards Members on Tier 1 to 5 qualify for a discount code for TaxTim. The level of the discount depends on your Tier status.

Your Old Mutual Rewards membership account needs to be active, not closed or suspended.

How can this benefit be used?

You will be issued with a TaxTim discount voucher to use when paying for your preferred TaxTim package on the TaxTim website.

Members on Tier 1 to 3 may claim a 25% discount voucher, Tier 4 may claim a 50% discount voucher and Tier 5 may claim a 100% discount voucher.

To get your discount voucher code, you must claim the TaxTim discount voucher code in your voucher wallet and once claimed, the discount voucher code will be sent to you via your preferred method of communication or in your Reward inbox.

Register at www.taxtim.com to create your TaxTim profile. TaxTim will help you select the correct package for your needs. There will be no additional costs for completing and submitting your tax return.

You will be prompted to enter your TaxTim discount voucher code, as provided by Old Mutual Rewards.

Answer a few simple questions online. TaxTim will use your answers to complete your tax return instantly, while making sure that you are claiming for all the deductions applicable to you and that your return meets SARS compliance regulations.

You will be able to redeem a maximum of one TaxTim discount voucher in a calendar year (1 January to 31 December).

TaxTim will require you to accept their Terms & Conditions when using their service.

Virgin Active Gym Rebate

How do you qualify for this benefit?

Old Mutual Rewards Members who are on Tier 4 or Tier 5 will qualify for the Virgin Active gym rebate.

Your Old Mutual Rewards membership account needs to be active and not closed or suspended.

The benefit is applicable to Old Mutual Rewards members only, and not your dependents.

You will be able to claim a rebate of your monthly gym membership fees paid during any 3 month period (3 consecutive months) based on achieving the following requirements:

  • Minimum attendance of 10-times per month during each of the 3 months in question; and
  • Earning at least 1000 Rewards points per month during each of the 3 months in question; and
  • Maintaining a minimum Tier 5 status during each of the 3 months in question for up to 100% rebate, or -
    • Maintaining a minimum Tier 4 status during each of the 3 months for up to 50% rebate.
    • You need to maintain a minimum tier 5 status over 3 months for up to 100% rebate

The rebate applies to monthly club membership fees only, up to a maximum monthly fee of R650 (the Club rate).

How can this benefit be used?

You must register for the benefit by contacting the Old Mutual Rewards gym benefit call centre on 0860 700 800 who will verify that you are a valid Old Mutual Rewards member.

You will be required to pay the R750 once off activation fee within 30-days from the date of registration.

Your gym benefit will become effective on the 1st of the month following your registration (i.e. if you register on the 15th of a month, your benefit will become effective on the 1st of the following month).

If you do not pay the activation fee within the 30 days following registration, your gym benefit will not be activated and you will need to start the registration process again.

Once your Virgin Active gym benefit is active, the three month rebate claim cycle commences.

To claim at the end of the three-month cycle, you need to contact the Old Mutual Rewards Gym Benefit call centre on 0860 700 800. You will need to provide:

  • a copy of your ID
  • proof of monthly Virgin Active subscription amount
  • access history pertaining to the three-month cycle (obtained by visiting the “my club section” on the website: www.myvirginactive.co.za
  • your banking details

You will receive your rebate within seven to 14 working days.

Benefit rules

The gym benefit may be removed at any time subject to reasonable notice given to members. We will continue to provide the benefit for a minimum of 12 months after you pay the activation fee.

If you register for the Virgin Active rebate benefit you cannot also claim a rebate from Old Mutual Rewards for Zone Fitness. You may not register or claim for the Old Mutual Rewards member gym rebate benefit if you already have a discounted or rebated Virgin Active membership rate with another rewards or loyalty programme.

You must earn a minimum of 1000 Rewards points per month for the 3 month cycle you wish to claim for.

You will be able to claim a rebate for your monthly gym membership fees based on the minimum Tier status achieved over any 3-month cycle and if they meet the minimum attendance requirements of 10-times per month for every month during the 3-month cycle.

You need to maintain a minimum Tier 4 status over 3 months for up to 50% rebate

You need to maintain a minimum Tier 5 status over 3 months for up to 100% rebate

The rebate applies to monthly club membership fees only, up to a monthly fee of R650 (the Club rate). So the maximum rebate on Tier 4 is R325 per month (50% of R650).

Should you be unable to train for an extended period of time, it is your responsibility to contact the Old Mutual Rewards gym benefit call centre on 0860 700 800 so that the utilisation requirement may be suspended provided you are able to motivate suspension with an acceptable explanation. This is also called a freeze period.

Payment of the rebate is subject to the customer being a current Virgin Active contract holder and that the Virgin Active membership is 100% paid-up, i.e. not in arrears.

Only one gym visit per day will count.

You may claim for the rebate every three months, but the claim must be submitted within 30 days after the three-month cycle.

Note that only monthly membership fees are rebated and not any Join fees or Card fees.

Zone Fitness Gym Rebate

How do you qualify for this benefit?

Old Mutual Rewards Members who are on Tier 4 or Tier 5 may qualify the Zone Fitness gym rebate. All Old Mutual Rewards members, irrespective of their tier, who wish to join Zone Fitness for the first time, qualify for a special discounted Superclub membership rate on a 12-month contract at R165 per month.

Your Rewards membership account needs to be active, not closed or suspended.

The benefit is applicable to Old Mutual Rewards members only, and not your dependents.

You will be able to claim a rebate for your monthly gym membership fees based on achieving the following requirements:

  • Minimum attendance of 10-times per month for every month during the 3-month cycle.
  • Earn at least 1000 Rewards points per month for the 3 month cycle you wish to claim for.
  • Maintain a minimum Tier status over any 3-month cycle:
    • You need to maintain a minimum tier 4 status over 3 months for up to 50% rebate
    • You need to maintain a minimum tier 5 status over 3 months for up to 100% rebate

The rebate applies to Superclub monthly membership fees only.

In addition, members who wish to join Zone Fitness for the first time, qualify for a special discounted Superclub membership rate on a 12-month contract at R165 per month.

How can this benefit be used?

You must register for the benefit by contacting the Old Mutual Rewards gym benefit call centre on 0860 700 800 who will verify that you are a valid Old Mutual Rewards member.

You will be required to pay the R350 once-off activation fee within 30-days from the date of registration.

Your gym benefit will become effective on the 1st of the month following your registration (i.e. if you register on the 15th of a month, your benefit will become effective on the 1st of the following month).

If you do not pay the activation fee within the 30-days following registration, your gym benefit will not be activated and you will need to start the registration process again.

Once your Zone Fitness gym benefit is active, the three month rebate claim cycle commences.

To claim at the end of the three-month cycle, you must contact the Old Mutual Rewards Gym Benefit call centre on 0860 700 800. You will need to provide:

  • a copy of your ID
  • proof of monthly Zone Fitness subscription amount
  • access history pertaining to the three month cycle (obtained by e-mailing omrewards@zonefitness.co.za
  • your banking details.

Only one gym visit per day will count.

You may claim for the rebate every three months, but the claim must be submitted within 30 days after the three month cycle.

You will receive your rebate within seven to 14 working days.

Benefit rules

The gym benefit may be removed at any time subject to reasonable notice given to members. We will continue to provide the benefit for a minimum of 12 months after you pay the activation fee.

If you register for the Zone Fitness rebate benefit you cannot also claim a rebate from Old Mutual Rewards for Virgin Active. You may not register or claim for the Old Mutual Rewards member gym rebate benefit if you already have a discounted or rebated Zone Fitness membership rate with another rewards or loyalty programme.

You must earn a minimum of 1000 Rewards points per month for the 3 month cycle you wish to claim for.

You will be able to claim a rebate for your monthly gym membership fees based on the minimum Tier status achieved over any 3-month cycle and if they meet the minimum attendance requirements of 10-times per month for every month during the 3-month cycle.

You need to maintain a minimum tier 4 status over 3 months for up to 50% rebate (capped at R325)

You need to maintain a minimum tier 5 status over 3 months for up to 100% rebate (capped at R650)

Should you be unable to train for an extended period of time, it is your responsibility to contact the Old Mutual Rewards gym benefit call centre on 0860 700 800 so that the utilisation requirement may be suspended provided you are able to motivate suspension with an acceptable explanation. This is also called a freeze period.

Payment of attendance rebate is subject to the customer being a current Zone Fitness contract holder and that the Zone Fitness membership is 100% paid-up, i.e. not in arrears.

Only one gym visit per day will count.

You may claim for the rebate every three months, but the claim must be submitted within 30 days after the three-month cycle.

Note that only monthly membership fees are rebated and not any Join fees or Card fees.

General Member benefits disclaimers:
  • Old Mutual Rewards may remove any of the benefits below at any time.
  • Where the benefits are provided by an external party or service provider, Old Mutual Reward has no liability for any damage or loss suffered by the member.

 

7. SPENDING YOUR POINTS

You will be able to spend your Old Mutual Rewards points in the following ways:

  • To contribute to certain Old Mutual products
  • To pay for purchases in a rewards partner store
  • To buy a voucher to use at a rewards partner
  • To enter certain competitions
  • To purchase airtime, data or SMS bundles
  • To donate your points to a charity

When you use any points as set out in these terms, they will be deducted from the points accumulated in your account.

7.1 INVEST YOUR POINTS

You may use your points to contribute towards certain Old Mutual products that you own and that are displayed on your Old Mutual Rewards account. 

Your Old Mutual products will always be subject to the contractual terms and conditions and any legislation governing those products.

The Old Mutual products that you may contribute points to are the Money Account and 2-in-ONE Savings Plan.

YOUR MONEY ACCOUNT

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your points to contribute into the savings portion of your Money Account.

The Save Account of your Money Account will be increased with the applicable Rand value of the amount of points you selected.

The payment will take up to 72 hours to reflect in your Save Account.

You will receive a notification from Money Account when the payment has been loaded into the Save Account.

You can view the amount of points paid into your Money Account on your Old Mutual Rewards account, under ‘Spend Points’.

Points redemption rules and exclusions

You need to own an Old Mutual Money Account product in an active status.

Maximum spend limits may apply.

YOUR 2-IN-ONE SAVINGS PLAN

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your points to invest in your 2-IN-ONE Savings Plan (Short Term Pocket).

Once you have chosen to invest your points into your 2-IN-ONE Savings Plan, your points will be deducted immediately.

Your points will be converted into the cash equivalent amount which will then be invested into your 2- IN-ONE Savings Plan.

The investment will take up to 72 hours to reflect in your 2-IN-ONE Short Term Pocket.

It is your responsibility to check your 2-IN-ONE policy as Old Mutual Rewards will not notify you of the allocation. 

You can view the amount of points invested into your 2-IN-ONE Savings Plan on your Old Mutual Rewards account, under ‘Spend Points’.

Points redemption rules and exclusions

You need to own a 2-IN-ONE Savings Plan in active status.

There will be a minimum rand value (expressed as a number of points) that you can invest into your 2-IN-ONE Savings Plan.

7.2 SPENDING YOUR POINTS IN STORE

You may use your points to spend in store at the following rewards partners:

  • PRIMI
  • Kauai
  • KFC
  • Nandos
  • Krispy Kreme
  • Wimpy Restaurants
  • Dis-Chem Pharmacies
  • Sportsmans Warehouse
  • Outdoor Warehouse

When in store, log into the Old Mutual Rewards website and go to the Rewards Catalogue:

  • Select ‘pay with points in store'.
  • You will then receive a unique Quick Response (QR) code to use at the till point.
  • Show your code to the cashier at the till point for scanning or give the cashier the code number to process your points redemption.
  • If your QR code doesn’t display on your mobile phone after requesting it, contact our Contact Centre on 0860 666 999.
7.3 BUYING VOUCHERS TO SPEND IN STORE

You may buy vouchers with your points to spend in store with our rewards partners.

When you buy a voucher, it will be your responsibility to check for any rewards partner-specific rules on the Old Mutual Rewards website. 

Depending on the rewards partner’s terms and conditions, you may in some circumstances use your voucher to make either full or part payment for items you are buying at the partner.

Spending your voucher in store:

  • When you buy a voucher, you will receive the voucher with a code that can either be scanned or entered at point-of-sale, depending on the partner’s point of sale system.
  • If you use your voucher to make an in-store purchase, your voucher must be displayed to the cashier/teller at point-of-sale.
  • Vouchers may not be cancelled, refunded or exchanged for cash but may only be used as a means of payment at the partners.
REWARDS PARTNERS

Partners may have their own specific terms and conditions which could be different to our terms and conditions and are subject to change from time to time. 

The specific partner’s terms and conditions will apply to any related purchase, product queries or refunds.

Old Mutual Rewards will not provide you with points or cash back for any for any product returns.

If we cancel our contract with any of our rewards partners, we will give you ninety (90) days’ notice via your preferred means of communication before termination of our contract with any partner. This means that, should this happen, the voucher validity of your existing voucher may be affected. You will be required to redeem your voucher within the specified time in the notice.  

Because we have no control over a reward partner's business processes and practices, including the products or services they promote or sell, or the terms and conditions according to which they promote or sell their products or services, to the maximum extent permitted by law:

  • we cannot guarantee that their products or services will suit your needs or will be satisfactory in all respects;
  • neither we nor any other member of the Old Mutual Group can be held liable for any claims, loss or liability caused by any reward partner or arising from their products or services or terms and conditions; and
  • you hereby indemnify all of us and our respective agents, officers, subsidiaries, holding companies, affiliates, successors, assigns, directors, service providers, suppliers, employees or representatives against all such claims, loss and liability.

We will do our best to make sure that all the information about the partner rules and regulations included in our terms and conditions are correct, however, we cannot guarantee the accuracy of the information, to the maximum extent permitted by law.

The sub-paragraphs above relating to our reward partners and their goods and services have important legal consequences for you.  In these sub-paragraphs, you take on legal responsibility, liability and risk, our liability and risk is limited and any rights or claims you may have against us are also limited or excluded.

It is your responsibility to make sure that you read, understand and agree to all partner terms and conditions before redeeming your points with the relevant partner. We are not party to the terms and conditions you agree to with the partner and cannot therefore be held liable for any undertakings or obligations under any reward partner terms and conditions. We are similarly not responsible for their products and services and any liability which may be caused by them. You also indemnify all of us for any claims which may be made by third parties. 

KFC

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all KFC stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at KFC stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Steers

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Steers stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Steers stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

PRIMI

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Primi Piatti stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

Voucher redeemable at all PRIMI stores nationally. wiCode voucher is not redeemable for cash. PRIMI World (Pty) Ltd and affiliated stores reserves the right of admission. PRIMI World (Pty) Ltd, affiliated stores and/or Old Mutual reserves the right to withdraw this offer. PRIMI World (Pty) Ltd , affiliate stores, the directors, employees and any other person/entity involved in this voucher campaign shall not be held responsible and disclaim all liability and/or responsibility whatsoever, of any nature whatsoever, resulting from the use of this voucher.

Kauai

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at selected Kauai stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at any Kauai store for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at selected Nü stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Nü stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Nandos

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Nandos stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Nandos stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Krispy Kreme

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Krispy Kreme stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Krispy Kreme stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Wimpy Restaurants

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Wimpy Restaurants.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Wimpy Restaurants for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Dis-Chem Pharmacies

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Dis-Chem Pharmacies stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Dis-Chem Pharmacies for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Sportsmans Warehouse

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Sportsmans Warehouse stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Sportsmans Warehouse stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Outdoor Warehouse

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Outdoor Warehouse stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Outdoor Warehouse stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Total

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers for purchases and fuel payments at all Total Bonjour stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Total stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Edcon Group

How much is an Old Mutual Rewards point worth?

9 points = R1

How can these points be used?

Participating stores include Edgars, Jet, Jet Mart, CNA, Boardmans, Red Square and Edgars Active.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid for periods up to a maximum of three (3) months and will show an expiry date.

Voucher values will vary between R50 and R500.

Points redemption rules

If you don’t spend the entire voucher amount, the cashier will transfer the remaining funds onto a physical gift card issued by the reward partner, which you can use for future purchases with the reward partner.

You cannot spend your vouchers at Edgars Connect stores.

Ster Kinekor and NuMetro

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may buy a 2D or 3D movie ticket voucher using your Old Mutual Rewards points.

You may not use your movie tickets purchased with your rewards points for movies in their first week of release.

Points redemption rules

A code is only valid for one use and once used at the cinema, it cannot be used again. Codes may be reissued to a member who has misplaced their code.

When you buy a movie voucher, your voucher code will be sent to you within 24 hours via your preferred means of communication (SMS or email).

Your movie voucher will be valid up to four (4) weeks from date of purchase.

Sorbet Group

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

Participating stores: Sorbet Salons, Sorbet Dry Bar, Sorbet Man and Candi&Co.

Voucher values will vary between R100 and R500.

Points redemption rules

Vouchers can only be used for treatments at the participating stores of Sorbet.

7.4 ENTER COMPETITIONS

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your points to enter Old Mutual Rewards competitions.

Details of all competitions will be available on the website from time to time.

Points redemption rules

Once you have entered a competition, you are agreeing to be subject to the specific competition rules that apply to the competition.

7.5 BUY AIRTIME, SMS AND DATA BUNDLES FROM NETWORK PROVIDERS

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your points to buy airtime, sms or data bundles by selecting a network provider available on the Old Mutual Rewards website.

 

Points redemption rules

You will not be entitled to any refunds, exchanges or cancellations from us if the cellphone number selected for the purchase of airtime, data or SMS bundles was incorrect or invalid.

7.6 DONATE TO A CHARITY

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your points to donate to charities displayed on the Old Mutual Rewards website.
Once you donate your points to a charity, it will be deducted immediately from your points balance.

Points redemption rules

All certificates for tax purposes must be requested directly from the specific charity to which you donated your points.

8. COMPETITIONS AND PROMOTIONS

These are the standard competition and promotion terms and conditions which will apply to competitions and promotions conducted by the Old Mutual Rewards programme (“us/we”), Address: Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, Western Cape, South Africa, save to the extent amended for the specific competition and/or promotion.

To qualify and to participate in any of our competitions and promotions the following terms and conditions will apply:

  • Competitions and promotions are only open to registered members of Old Mutual Rewards, who are at least 18 years or older (unless stated otherwise) and who remain active members during the promotional and competition period and who comply with all the Old Mutual Rewards terms and conditions.
  • Employees of the Old Mutual Rewards programme, directors, partners, agents and consultants of Old Mutual, its affiliated companies and/or agencies or members of their immediate family may not enter the competitions and promotions, unless otherwise specified.
  • Separate terms and conditions will apply to Old Mutual staff competitions.
  • Specific competitions will have their own terms and conditions over and above these rules.
  • Information on the prizes and how to enter form part of the specific rules applicable to each competition or promotion.
  • We reserve the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process or who submits an entry that does not comply with all the terms and conditions and any promotional guidelines.
  • Entries must not contain any offensive or abusive content. Any entries deemed by us to contain offensive or abusive content will be disqualified.
  • Promotional and competition periods, winner prize and methods for selecting the winner will be specified by each specific competition or promotion.
  • The competition results and draws will be overseen by an independent auditor.
  • Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours will be used.
  • No late entries will be accepted.
  • There may be a limit on the number of entries per participant depending on the rules of each competition or promotion.
  • The results of the competition and promotion are final and no correspondence will be entered into.
  • The winner’s name and entry may appear on the Old Mutual Rewards website and Old Mutual’s social media channels, magazines or any other media channel. The winner will be given the opportunity to decline any opportunity to appear in any marketing activity and may refuse the use of his or her image in marketing material.
  • To the maximum extent permitted by law, we are not liable for any tax implications that may arise as a result of any prize. Independent financial advice should be sought.
  • We will only use the winner’s details for the purpose of the competition and will protect the winner’s personal information as required by relevant South African laws.
  • Any data collected will be held by us in accordance with our Privacy Policy.
  • To the maximum extent permitted by law, we assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, computer viruses, bugs, unauthorised intervention, fraud, technical failures, theft or destruction or unauthorised access to or alteration of entries.
  • If the competition or promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any factor beyond our reasonable control, we reserve the right, in our sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant, or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  • We reserve the right to terminate any competition or promotion immediately and without notice for whatever reason or if required by law. In the event of this happening, participants agree to waive any rights they may have in this competition, and acknowledge that they will have no recourse against Old Mutual or its agents.
  • To the maximum extent permitted by law, we cannot guarantee the performance of any third parties and will not be liable for any default by a third party.
  • If we are not able to get hold of you as set out above in the competition rules, or you do not claim your prize within a specified period, any unclaimed prize will be lost and may be awarded to other participants.
  • Prizes cannot be swapped for cash or a different prize.

The sub-paragraph above has important legal consequences for you.  It limits our risk and liability, as well as that of the Old Mutual Group and other related persons, in relation to you, and you undertake to hold Old Mutual Group and others harmless in the event that you have any claim in relation to Old Mutual Rewards or to any losses as a result of technical error.

You also indemnify all of us for any claims which may be as a result of us terminating the competition or promotion and any default by third party in relation to the Old Mutual Rewards programme.

9. HOW TO CONTACT US IF YOU HAVE A QUESTION OR A COMPLAINT

Any complaints can be sent to us via the following channels:

10. PERSONAL INFORMATION THAT OLD MUTUAL WILL COLLECT AND KEEP ABOUT YOU

Entry into the Old Mutual Rewards programme is conditional on you providing certain personal information.

We may use your information or obtain information about you from third parties for the following purposes in addition to what is described in the Privacy Policy:

  • communicating with you about Old Mutual Rewards, your account, earn and spend transactions, purchases and other related services
  • responding to your customer service enquiries and requests for information
  • sending you personalised promotions and special offers
  • informing you about our brands, products, events or other promotional purposes
  • maintaining and improving our sites and the products and services we offer
  • detecting, preventing, or investigating security breaches
  • maintaining appropriate records for internal administrative purposes
  • conducting surveys for our market research and analytics to refine our propositions to customers and how to improve Old Mutual Rewards to best suit your needs
  • generating financial wellness reports, scores and other related financial information when you participate in Old Mutual Rewards financial wellness assessments
  • collecting information from other participating affiliates of the Old Mutual Group for allocation of points earned through product-earn activities
  • credit searches and/or verification
  • fraud prevention and detection
  • market research and statistical analysis
  • audit and record-keeping purposes
  • compliance with legal and regulatory requirements
  • verifying your identity
  • sharing information with service providers we engage to process such information on our behalf or who render services to us. These service providers may be abroad, but we will not share your information with them unless we are satisfied that they have adequate security measures in place to protect your personal information.

The privacy policy also contains information about how members may opt out from receiving promotional or marketing communication.

You may access your personal information that we hold and may also request us to correct any errors or to delete this information. In certain cases, you have the right to object to the processing of your personal information.

We are committed to treating your personal information with great care and in terms of the laws of our country. To view our full privacy notice and to exercise your preferences, please visit our website on www.oldmutual.co.za

You have the right to complain to the Information Regulator, whose contact details are:

11. CAUTION REGARDING PHISHING AND SPOOFING

If you receive an unsolicited e-mail that appears to be from us and that requests you to provide personal information such as your bank account details, credit card number, identity number, password and any other sensitive information, or that asks you to verify or confirm your information you have registered on the Old Mutual Rewards website by clicking on a link, it is most likely that the e-mail was sent by a ‘phisher’ or ‘spoofer’.

Do not respond to these e-mails and do not click on the links. Responding to phishing places you and your personal information at risk. To the maximum extent permitted by law, we cannot be held liable for any consequences resulting from your response to any email sent by a ‘phisher’ or a ‘spoofer’.

If you are unsure or have any doubts, please contact our Contact Centre to verify.

Paragraph 11 has important legal consequences for you.  In this paragraph, you take on legal responsibility, liability and risk, our legal responsibilities are limited and any rights or claims you may have against us are also limited or excluded.

You will not be able to take any action against us for any loss or damage, including loss of data which may result from phishing or spoofing. "Phishing" refers to an attempt to obtain sensitive information such as usernames, passwords, and credit card details , often for malicious reasons, by disguising as a trustworthy entity in an electronic communication. "Spoofing" refers to tricking or deceiving computer systems or other computer users. This is typically done by hiding one's identity or faking the identity of another user on the Internet.

12. TAX IMPLICATIONS

We recommend that you obtain independent professional advice regarding any tax implications arising from the receipt, accumulation, spending of any rewards, benefits, discounts, vouchers or points.

To the maximum extent permitted by law, you are fully responsible for any tax implications arising from or associated with any rewards, benefits, discounts or points received, accumulated, transferred or spent due to you being a member of, or participating in, the Old Mutual Rewards programme.

Paragraph 12 has important legal consequences for you.  In this paragraph, you take on legal responsibility, liability and risk, our legal responsibilities are limited, and any rights or claims you may have against us are also limited or excluded.

It is your responsibility to confirm and understand any tax implications (if any) associated with Old Mutual Rewards and using the rewards. We will not be liable for any tax related liabilities associated with your participation in Old Mutual Rewards.

13. TERMINATION OF MEMBERSHIP

We reserve a right to suspend or terminate your account immediately, to remove or refuse to award points, or cancel rewards associated with your account at any time, and without providing reasons where we have reasonable belief that you have:

  • Violated these terms and conditions.
  • Attempted to violate, abuse or engage in any fraudulent transaction to earn points or to use vouchers.
  • Acted in a manner inconsistent with applicable laws and regulations in relation to the Old Mutual Rewards Programme.
13.1 YOUR RIGHT TO TERMINATE MEMBERSHIP

You may cancel your membership at any time by:

  • Phone: Old Mutual Rewards Contact Centre at 0860 700 800
  • Email: Give a 30 calendar days’ notice in writing at: rewards@oldmutual.com or
  • Mail: Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, Western Cape, South Africa, PO Box 66, Cape Town 8000

We may continue to communicate with you until we have received and processed your cancellation of membership.

We encourage you to use any earned points before cancelling or terminating your membership. Any points that you may have earned at that point, but not spent yet, will be cancelled.

13.2 YOUR MEMBERSHIP CEASES (STOPS) ON YOUR DEATH

Your membership will stop and your account will be closed when you die.  Any points that you may have earned at that point, but not spent yet, will be cancelled.  Your deceased estate will have no claim to any points that you may have earned at that point.

13.3 OLD MUTUAL’S RIGHT TO CANCEL THE REWARDS PROGRAMME (OR PARTS THEREOF)

We reserve the right to cancel the Old Mutual Rewards programme completely, or parts (aspects) of it, if legislation (the law) requires that we must cancel it or make changes to the terms and conditions, or if the Regulator under whose control Old Mutual (or any company in the Old Mutual Group) falls, instructs us to cancel the programme.

We may also cancel Old Mutual Rewards if it is no longer, in our view, financially or practically viable to keep it in operation.

We will honour all points and vouchers earned by members up to that point, unless the law or the Regulator instructs us otherwise.

The above paragraph has important legal consequences for you. In this paragraph, our risk and liability to continue with Old Mutual Rewards and to honour your points is limited, and we may cancel or amend all or part of the Old Mutual Rewards programme if Old Mutual Rewards becomes prohibited by law or regulation, or regulatory instructs us to do so, or if it is no longer financially or practically viable.

14. OUR ADDRESS FOR PURPOSES OF LEGAL NOTICES

In case we cannot settle a dispute with you, any legal notices must be sent to: Mutualpark, Jan Smuts Drive Pinelands, Cape Town, Western Cape, South Africa, PO Box 66, Cape Town 8000.

15. GOVERNING LAW

These terms and conditions, your membership or transactions stemming from your membership of the programme will be governed by and construed in accordance with South African laws and you consent to the jurisdiction of the South African courts in respect of any dispute which may arise in respect of these terms and conditions.

16. CONSUMER PROTECTION ACT

If these terms and conditions (or any contract governed by these terms and conditions) or Old Mutual Rewards or any services associated with Old Mutual Rewards are regulated by or subject to the Consumer Protection Act 68 of 2008, as may be amended from time to time (the " Consumer Protection Act"), it is not intended that any provision of these terms and conditions contravene any provision of the Consumer Protection Act. Therefore, all provisions of these terms and conditions must be treated as being qualified, to the extent necessary, to ensure that the provisions of the Consumer Protection Act are complied with.

No provision of these terms and conditions (or any contract governed by these terms and conditions):

  • does or purports to limit or exempt us from any liability (including, without limitation, for any loss directly or indirectly attributable to our gross negligence or willful default or that of any other person acting for or controlled by us) to the extent that the law does not allow such a limitation or exemption;
  • requires you to assume risk or liability for the kind of liability or loss, to the extent that the law does not allow such an assumption of risk or liability; or
  • limits or excludes any warranties or obligations which are implied into these terms and conditions (or any contract governed by these terms and conditions) by the Consumer Protection Act (to the extent applicable) or which we give under the Consumer Protection Act (to the extent applicable), to the extent that the law does not allow them to be limited or excluded.

OLD MUTUAL REWARDS PROGRAMME TERMS AND CONDITIONS

Last updated - 01 July 2018

These terms and conditions apply to your use of Old Mutual Rewards.  Please read these terms and conditions carefully.

All the provisions in these Old Mutual Rewards terms and conditions are important, but please pay special attention to the parts that are inside a box with bold writing. These parts highlight and clarify terms and conditions that have special consequences for you as they may (i) limit our risk or liability; (ii) create risk or liability for you; (iii) require you to indemnify us; or (iv) require you to acknowledge certain facts. These parts are only intended to bring such terms and conditions to your attention, and to explain their fact, nature and effect.  They are aids to understanding only and are not terms and conditions themselves. They do not limit the meaning or application of the terms and conditions, and do not apply only to the situations and examples described in the boxes or only to similar situations or examples.

DEFINITIONS

In these terms and conditions, the following terms have the following meanings:

Term
Definition

Account

Your account on the Old Mutual Rewards website with your personal details, information on earning and spending points, your points balance, instant rewards, unspent vouchers and your transaction history.

Earn activity

Any qualifying act or activity as contemplated in these terms and conditions, the completion of which entitles you to earn points.

Earn activity date

The date on which you complete any earn activity. 

Earning points

Being rewarded points for participating in Old Mutual Rewards, and " earn" and " earned" have corresponding meanings.

Expiry date

The date from which you can no longer use points or other rewards from Old Mutual Rewards because the time within which you could use them has passed.

Force majeure

Events beyond Old Mutual’s reasonable control that makes it impossible for Old Mutual to deliver its obligations in terms of these terms and conditions e.g. war or natural disaster.

Good standing

Means that your account is active and not suspended or terminated and you are not in breach of any of these terms and conditions and your obligations towards us.

Rewards from Old Mutual Rewards

Rewards in the form of points, coupons, competition entries or other types that may be offered to you instantly if the criteria set out in these terms and conditions or any rewards partner terms and conditions are met. Rewards partner terms and conditions will be available on the Old Mutual Rewards website.

"Member" or "you" or "your"

Any person who successfully registers an account, and " membership" has a corresponding meaning.

Moneyversity

Old Mutual’s online financial education website accessible at http://www.moneyversity.co.za

"Old Mutual", or "we", "our" or "us"

Old Mutual Rewards (Pty) Ltd, registration number 2018/095769/07, a company within the Old Mutual Group.

Old Mutual Group

Old Mutual Emerging Markets Limited, a company incorporated in South Africa, with registration number 1998/012277/06 and with its registered address at Mutualpark, Jan Smuts Drive, Pinelands 7405, South Africa, and all its affiliates registered in the Republic of South Africa, but excludes Nedbank Limited and all its respective subsidiaries.

Old Mutual product

Any savings, investment, transactional, lending or insurance product that is sold or provided by a company in the Old Mutual Group and/or under the Old Mutual brand and which qualifies as a product for earning points in terms of Old Mutual Rewards, as set out in paragraph 6.

Old Mutual product category

The product category into which Old Mutual products are categorised in the product category rules of the Old Mutual Rewards programme as set out in paragraph 6.

Old Mutual Rewards

Old Mutual’s rewards programme, on the terms set out in these terms and conditions.

Old Mutual Rewards website

The website relating to the Old Mutual Rewards programme, which is accessible at the URL http://www.oldmutual.co.za/rewards or such other URL as we may use for this purpose from time to time.

Personal information

Personal information as defined in the Protection of Personal Information Act of 2013, whether or not it is yet in force, relating to you or any other person, that includes, but is not limited to

  • full name
  • date of birth
  • gender
  • marital status
  • credit report information
  • financial information including income bands
  • educational level
  • number of dependents
  • ID document information (including type, number and country of issuance)
  • any identifying number, such as your Old Mutual Rewards membership number
  • contact information (addresses including email and contact numbers)
  • Old Mutual product information (related to earn activity)

Points

The points that you earn and spend in terms of Old Mutual Rewards, as reflected in your account from time to time.  Points are not cash. You may not sell, issue, exchange, barter or redeem points for cash.

Premium

The agreed amount of money that you pay every month (or from time to time) to any company of the Old Mutual Group in respect of a qualifying Old Mutual product.

Rewards partners

The vendors, retailers, food outlets and other services providers as contemplated in paragraph 7 where you can spend your points or use your vouchers.

Terms and conditions

These terms and conditions relating to Old Mutual Rewards.

Old Mutual Rewards voucher

The voucher issued when you redeem points for a voucher which voucher is represented by an electronic message (containing an image and/or text and numbers) sent to your mobile phone or other electronic device. You can use this to pay for goods or services at rewards partners.

Quick Response (QR) code

A numeric code in a form of a barcode sent to your mobile phone or other electronic device for immediate use when paying for goods or services at rewards partners.

1. INTRODUCTION

The rewards programme known as Old Mutual Rewards is owned and managed by Old Mutual.

Membership enables you to earn points, which can be exchanged for vouchers and/or spent at any of our reward partners in accordance with these terms and conditions.

Old Mutual Rewards is available for free to customers of all the companies in the Old Mutual Group as well as members of the public who do not have any Old Mutual products.

2. AGREEMENT TO THESE TERMS AND CONDITIONS

These terms and conditions are the rules that apply to your use of Old Mutual Rewards.  They explain, amongst other things, what you will get out of the programme, what you need to do to earn points and how you are able to spend them.  At the same time, it sets out Old Mutual's duties and responsibilities to you. Please note that Old Mutual’s Privacy Policy, accessible on the Old Mutual website, is hereby incorporated by reference into these terms and conditions and form part of these terms and conditions.

By agreeing to these terms and conditions, you also agree to be bound by the provisions of the Privacy Policy. You must agree to and accept these terms and conditions to be able to use and benefit from Old Mutual Rewards and to earn and use points.  You agree to these Terms by registering an account with us on the Old Mutual Rewards website in accordance with paragraph 3 below.   If you do not agree to these terms and conditions, you will not be permitted to register to hold an account with us.  

These terms and conditions may be updated and amended by us at any time in our sole discretion.   All changes to these terms and conditions will take effect from the time that we place them on the Old Mutual Rewards website. We will tell you about material changes by putting a notice about it on the Website, or by including a notice on your monthly account statement.

We also encourage you to review and check the terms and conditions (including any changes to the terms and conditions which we may make) whenever you wish to use Old Mutual Rewards or any related service. 

3. HOW TO BECOME A MEMBER

You have to register to become a member of Old Mutual Rewards as set out below by opening an account and agreeing to and accepting these terms and conditions by means of the Old Mutual Rewards website.  You can only earn and use your points after that.

You can register by completing an electronic registration form which is available on the Old Mutual Rewards website.

As part of the registration process, you will be required to create an account.  You will do this by completing the abovementioned electronic registration form which will include:

  • creating a username and password;
  • providing us with all the information we require, including but not limited to a valid email address and contact number; and
  • agreeing to these terms and conditions and the Privacy Policy.

Once you have provided us with your registration details, we will confirm your registration by sending you a confirmatory email with a username.

All information you give us must be truthful, accurate and complete. This also includes the information that we request you to provide in the registration process and at any time after that. Your registration can be rejected if you fail to properly complete the electronic registration process.

Membership is free, and you don’t need to have any Old Mutual products to become a member.

You must be at least 18 years old to become a member of Old Mutual Rewards.

4. YOUR ACCOUNT

After you complete the registration process described in paragraph 3 above, we will create your account. 

As a member of Old Mutual Rewards you will have an account where your points will be collected and recorded for you.  Each member can have only one account.

You will need to use your username and password to access your account and to use Old Mutual Rewards. You will also be given a personal Old Mutual Rewards membership number which may also need to be used.   

You must keep your username and password details secret. To the maximum extent permitted by law, you will be responsible for use of your account and your password whenever a person performs any act with your password or through your account and:

  • you agree that we may treat this as if it was done by you and with your approval, and
  • you hereby indemnify us and the Old Mutual Group against any loss which you or any person may suffer from any such act or use.

You must take all reasonable and appropriate measures not to share, display in public, or make your password details available to any person who is not authorised to access your account.

You must notify us immediately by sending us an email at rewards@oldmutual.com if you suspect that another person has obtained unauthorised access to your account, or password, or if you are aware of any unauthorised use of your account or password. You will be responsible for changing your privacy settings on your account as soon as you become aware of any unauthorised access or use.

You accept that we cannot protect you if you do not keep your password secret or if someone obtains unauthorised access to your account. 

This paragraph 4 has important legal consequences for you.  In this paragraph you take on liability and risk, our risk and liability is limited, claims you may have against us are excluded, and you indemnify us from loss or claims suffered by you or any other person.

You are solely responsible for protecting your password and access to your account.  You accept that various things can go wrong if someone uses your password or account without your permission. You will not be able to hold the Old Mutual Group liable if anyone uses your password to access your account without your permission. Please make sure you keep your password secret. 

5. EARNING POINTS

5.1 GENERAL AND MANAGING DETAILS

As a member of Old Mutual Rewards, you will be able to earn points, instant rewards, and/or qualify for discount offers in accordance with and as set out in these terms and conditions.

You earn points for completing earn activities.   You can spend these points when they are reflected in your account.

You can keep track of your points balance and account activity by logging into your account and clicking on ‘Earn and Spend’.

You must notify us in writing if any information you provided to us, including personal details, has changed or is incorrect or incomplete.

You will be able to edit your own details when you log into your account on the Old Mutual Rewards website.  You can also update your details by contacting our support agents as set out in paragraph 9.  We will send you an email confirming any updates or changes that you make to your details.

We will use and rely on the most recent details which you have provided to us.  It is your responsibility to update us if the details we have for you change or if they are incorrect or incomplete.  If you do not update us, we will continue to use and rely on the most recent details that you have provided to us.

We will send you a monthly account statement showing all your transactions for the month, including your points balance, points redemption.

If you have a dispute relating to the monthly account statement, you must advise us in writing, or by contacting the Contact Centre, within thirty (30) days of the statement date. Unless you let us know in writing or via Contact Centre that there is an error on the monthly account statement, each statement we send you will be binding and final

You agree that we will be entitled to regard the monthly account statements as having been received by you when the statements have left an information system designated or used by us and sent to an email address that you provided.

You acknowledge that we have no control over the receipt of the statements and agree that we will not be liable for any loss or damage caused to you as a result of non-receipt of the statements or any access to the content of the statements sent to the email address that you provided;

This paragraph 5.1 has important legal consequences for you.  You are agreeing to take on liability and risk, limit our risk and liability and also claims you may have against us.

It is your responsibility to make sure that your details are always up to date. We will use these details as if they are correct and will not be responsible or liable if you do not update your details, or we do something using incorrect details that you have provided to us.

You may not be able to take action against us for any losses or damages which you may suffer as a result of your details not being up to date.

You are also solely responsible for letting us know if your points balance is incorrectly reflected in your account within 30 days of the points reflecting in your account.  If you do not let us know that you dispute the points balance or that there is an error with your points, we will take the points balance as reflected in your account to be correct.

You may not be able to hold us liable for any incorrect points balances if you do not notify us of the mistake in time.

It is important to note that it may take up to ninety (90) days for points earned on the earn activity date to reflect in your account, and before you can spend those points. Please take this into account when reviewing your points balance.

The above paragraph has important legal consequences for you. You are agreeing to take on liability and risk, limit our risk and liability and also claims you may have against us. It may take up to ninety (90) days from the earn activity date for you to be able to use the relevant points you earned.

The amount of points allocated to any specific earn activity will be as specified in the POINTS EARNING TABLE from time to time, and may change at any time as contemplated in paragraph 6.2. This will not however affect existing points which you have already accumulated. 

We reserve the right to adjust benefits and the points allocated to any specific earn activity if applicable legislation impacts on the benefits Old Mutual Rewards offers and requires such adjustment.

Points earned cannot be exchanged for cash.

Your earned points will remain valid for a period of three (3) years from the earn activity date on which you earned such points. This means that if you do not use your points by the third anniversary of the relevant earn activity date, they will expire and you will not be able to use them anymore.

The above sub-paragraph has important legal consequences for you.  You are agreeing to take on liability and risk to use your points within three years of earning them, and accept that if you do not do so, you will lose the points.

Points are not transferable to another person for any reason, including divorce or inheritance.

We will make every reasonable effort to maintain and monitor your account, points balance, transactions and to ensure that information or content that we publish on the Old Mutual Rewards website is accurate and complete. However, to the maximum extent permitted by law and subject to the rest of these terms:

(a) you agree that we will not be liable or responsible for, and

(b) you hereby release us and each member of the Old Mutual Group and our respective agents, officers, subsidiaries, holding companies, affiliates, successors, assigns, directors, service providers, suppliers, employees or representatives from, and hereby indemnify each of us against, all claims in respect of;

any loss, liability or damage of whatsoever nature arising from or suffered in connection with the Old Mutual Rewards programme, by you or any other person, or that is caused by any failure to award you points in accordance with these terms and conditions, for whatever reason, including as a result of a mistake, error, omission, interruption, deletion of files or email, defect, viruses, delay in operation or transmission, whether resulting or not from any force majeure or from theft, destruction or unauthorised access to our records, programmes or services.

The sub-paragraph above has important legal consequences for you. It limits our risk and liability, as well as that of the Old Mutual Group and other related persons, in relation to you, and you undertake to hold Old Mutual Group and others harmless in the event that you have any claim in relation to Old Mutual Rewards or to any failure to award points to you for any reason. We will always endeavour to maintain ongoing access, and prevent and correct disruptions and failures, including the points allocation processes on this website. If for any reason we make a mistake, there is a technical error, or any circumstances listed above arise which results in the incorrect points being allocated to you, you will not be able to pursue any action against us for any loss or damage suffered as a result of this or otherwise through your use of the Old Mutual Rewards website. You also indemnify all of us for any claims which may be made by third parties.

5.2 ENGAGEMENT-RELATED EARN ACTIVITIES

Below we describe the circumstances under which you are able to earn points through your engagement with the Old Mutual Group. The exact number of points you may earn from each will be as specified on the Old Mutual Rewards website from time to time. Visit the Old Mutual Rewards website regularly to identify the activities and points allocations.

POINTS EARNING TABLE FOR ENGAGEMENT EARN ACTIVITIES (see details per activity below table)
Earn activity
Description
Points earn
Conditions

Update personal details

Earn points for updating your personal profile.

Points earned during special campaigns.

Earn once per calendar year.

Refer family and friends

Earn points for referring others to Old Mutual Rewards. When they join, they can capture a referral code, which earns you points.

Points for each person who joins.

Friends and family who join must capture the unique referral code.

Complete surveys

Earn points for taking part in selected Old Mutual surveys.

Varies, depending on the survey.

Varies, depending on the survey.

Promotions

Earn points (and instant rewards, direct rewards etc.) for taking part in promotions.

Varies, depending on the promotion.

Varies, depending on the promotion.

Update your personal details

You will earn points for providing or confirming selected additional details on your account on the Old Mutual Rewards website. These points can only be earned once a year, unless stated otherwise. You are encouraged to keep your personal details up to date at all times in accordance with paragraph 5.1 above.

Refer family and friends  

You will earn points for referring your friends or family members to Old Mutual Rewards. Your friends or family members will need to register for the programme using a unique a referral code. It is your responsibility to ensure that the person you refer enters your unique referral code correctly. If not, you will not earn any referral points. Points will be credited to your account once the friend or family member registers fully for the first time.

There is no limit to the number of friends and family you can refer. However, there may be limits on the points you earn for the referrals. You will not receive referral points if the person you refer is already a member of Old Mutual Rewards, if referrals are rejected, not confirmed or are not received for any reason.

You can only earn points once for referral of any one specific person.

Where you pass the name and contact details of your friend or family member to Old Mutual Rewards, you confirm that you have their permission to do so. You also consent to us using your name and contact details to verify you as the referrer of your friend or family member and in any communications we may have with your friend or family member.

Participate in selected surveys

You will earn points for completing selected surveys run by Old Mutual. There may be a delay of up to 90 days from when you complete the survey until you receive and are able to use the points. As set out in the Privacy Policy, your responses to surveys may be used in our market research and analytics unit to refine our propositions to customers.

Promotional earn opportunities

You will earn one-time bonus points, instant rewards or discounts for certain activities that will depend on the specific promotion.

The amount, conditions and requirements for earning those points will be specified clearly on the Old Mutual Rewards website or the relevant promotional material.

You may, on certain occasions, also be issued with automatic entries to competitions, for example when you participate in online surveys as may be specified on the Old Mutual Rewards website from time to time. To read more about promotions and competitions click here.

5.3 FINANCIAL WELLNESS EARN ACTIVITIES

You will earn points for a variety of qualifying financial wellness activities as part of Old Mutual Rewards’s objective to promote good financial behaviour and education. Not all financial education or financial wellness activities offered by Old Mutual will be rewarded.

Below we describe the circumstances under which you are able to earn points. The exact number of points you may earn from each will be as specified on the Old Mutual Rewards website from time to time. Some earn activities may carry specific terms and limitations, as specified on the Old Mutual Rewards website from time to time. Please see the latest list of eligible financial wellness earn activities here or visit the Old Mutual Rewards website regularly to identify the activities and points allocations. The exact number of points you may earn from each will be as specified on the Old Mutual Rewards website and the total number of points you can earn from financial wellness activities may also be subject to an annual limit as may be specified on the Old Mutual Rewards website from time to time.

Request financial advice using the Old Mutual Rewards website

You may earn points for requesting financial advice from the Old Mutual Group on the Old Mutual Rewards website.

Face-to-face financial education workshops

You may earn points when attending selected financial education workshops hosted by Old Mutual Group, including On the Money Workshop and FIN360 °.

You will be required to sign the attendance register at these workshops and provide your personal details such as your full names and identity number. Such personal information is regulated and protected by our Privacy Policy.

Moneyversity

You may earn points when completing/engaging with selected content on the Moneyversity website, for example watching videos, completing quizzes and successfully completing courses. Moneyversity has separate terms and conditions. Please make sure you read, understand and accept the terms and conditions and the rules before participating on online assessments.  To read the Moneyversity terms and conditions, click here

Please note that should there be any conflict between the Old Mutual Rewards terms and conditions and the Moneyversity terms and conditions, the Old Mutual Rewards terms and conditions shall prevail.

Financial wellness assessments, calculators and requesting a credit report

You may earn points when completing selected financial wellness assessments, using financial calculators and/or requesting a credit report on the Old Mutual Rewards website.

5.4 OLD MUTUAL GROUP PRODUCT EARN ACTIVITIES

You may earn points if you have qualifying Old Mutual products. The exact number of points you may earn from each will be as specified on the Old Mutual Rewards website.

Some earn activities may carry specific terms and limitations, as specified on the Old Mutual Rewards website from time to time.  Please visit the Old Mutual Rewards website regularly to identify the earn activities and points allocations. The exact number of points you may earn from each will be as specified on the Old Mutual Rewards website from time to time.

It is important to note that it may take up to ninety (90) days between the date on which you purchased a new Old Mutual product or made changes to an existing product and the earn activity date for the points earned to reflect in your account.

All your qualifying Old Mutual products need to be in good standing, i.e. all premiums are paid on time and in an active status (therefore not overdrawn, lapsed or have missing or missed/arrear premiums) to earn points in respect of any qualifying Old Mutual products.

You can speak to your financial adviser for any further information regarding products and investments. All insurance and investment products have their own terms and conditions.

6. OLD MUTUAL REWARDS TIERS

The Old Mutual Rewards programme has five (5) tier statuses. As a member of Old Mutual Rewards, your tier status will depend on how many product categories you have covered with selected Old Mutual products.

Regardless of the number of products that you own you will qualify for Tier 4 membership if your investments at Old Mutual are worth R25 million or more and Tier 5 if your investments are worth R50 million or more.

Your tier status will be re-assessed monthly.

There may be delays of up to ninety (90) days between the date a new product was taken up or an existing product amended, and the date the tier status is amended.

 

Tier 1

Tier 2

Tier 3

Tier 4

Tier 5

Number of product categories required

Zero or 1 product category

2 or 3 product categories

4 product categories

5 product categories

6 or more product categories

The product categories, as defined by the Old Mutual Rewards programme, are set out below. To have a product category covered with Old Mutual, you need to be the contracting party for a qualifying product in that product category. The product also needs to be in good standing and certain minimum qualifying requirements may apply (see table below).

In total, there are ten available product categories, namely:

  1. Transactional
  2. Lending
  3. Funeral
  4. Life cover
  5. Disability cover
  6. Severe or critical illness cover
  7. Savings and investments
  8. Retirement savings
  9. Income
  10. Short-term insurance

The table below provides an overview of each of the qualifying Old Mutual product categories.

Product category
Qualifying Old Mutual products
Qualifying criteria

1.Transactional

1. Old Mutual Money Account

It must be an active account and at least 1 debit transactions must be processed against your account in any given month. The following transactions will qualify: debit orders, swipes at point of sale but excluding EFT’s.
The account must be in good standing and not overdrawn.
A minimum balance requirement may apply.

2.Lending

1. Old Mutual Finance Loans

Loan must be in good standing and not in arrears with payments.

3.Funeral cover

1. Old Mutual Group Schemes Individual Funeral Plans

2. Old Mutual Greenlight Final Expenses (standalone) Policy

3. Old Mutual Flexi Funeral Cover Policy

Policy must be in good standing, not in arrears, lapsed, paid-up or have any claims in progress.

*Note: the following are excluded:
Group Assurance Funeral Cover (Employer-based risk cover)
Burial Society Funeral Cover (including Stokvels)

4.Life cover

1. Old Mutual Group Schemes Pure Life, Life and Disability and Accidental Death and Disability Plans

2. Old Mutual GREENLIGHT policy with one/more of the following standalone cover types:

  • Death Cover
  • Accidental Death or Disability Benefit

3. Legacy Pure Life Cover policies

Policy must be in good standing, not in arrears, lapsed, paid-up or have any claims in progress.

*Note: The following are excluded:
Death Cover Premium Protection Riders or Death Cover Decreasing Waiver Cover
Group Assurance Life Cover (Employer-based risk cover)
Burial Society Life Cover (including Stokvels)
Future Cover
Retrenchment or Unemployment Cover
Business Cover Policies
Old Mutual Personal Income Protection Plan

5.Disability Cover

1. Old Mutual Group Schemes Disability Cover Plans

2. Old Mutual GREENLIGHT policy with one/more of the following standalone cover types:

  • Disability Cover

Policy must be in good standing, not in arrears, lapsed, paid-up or have any claims in progress.

*Note: The following are excluded:
Disability Cover Premium Protection Riders or Disability Cover Decreasing Waiver Cover
Group Assurance Disability Cover (Employer-based risk cover)
Future Cover
Retrenchment or Unemployment Cover
Business Cover Policies
Old Mutual Personal Income Protection Plan

6.Severe or Critical Illness Cover

1. Old Mutual GREENLIGHT policy with one/more of the following standalone cover types:

  • Severe Illness Cover

Policy must be in good standing, not in arrears, lapsed, paid-up or have any claims in progress.

*Note: The following are excluded:
Group Assurance Severe Illness Cover (Employer-based risk cover)
Future Cover
Business Cover Policies
Old Mutual Personal Income Protection Plan

7.Savings & investments

1. Old Mutual Group Schemes Savings plans:

  • Essential Savings Plan
  • Education Plan
  • Investment Plan
  • 2-in-ONE Savings for my goal/education

2. Legacy Savings, Investments and Endowment Plans

3. Investment Horizons Savings Plan

4. MAX Investments (including SmartMAX Education Plan)

5. Old Mutual Tax Free Savings Plan

6. Old Mutual Wealth Investments:

  • Life Wrapped and Linked Investments
  • Fixed Bonds
  • Tax Free Savings

7. Old Mutual Unit Trust Funds (excluding retirement annuities)

8. Investment Frontiers branded products

Policy must be in good standing, not in arrears, surrendered, lapsed, matured or partially/fully paid up.

*Note: The following are excluded:
Old Mutual Money Market Fund Unit Trust
Old Mutual Money Account (see transactional)
Burial Society Savings Schemes (including Stokvels)
Old Mutual International Funds
Old Mutual Private Equity
Funds managed by third parties such as ACSIS or MARRIOT etc.

8.Retirement savings

1. Group Schemes Retirement Annuity Plans:

  • Essential Savings Retirement Annuity
  • Retirement Annuity

2. Legacy Retirement Annuity plans

3. Investment Horizons Retirement Annuity/Preservation Funds

4. MAX Investments Retirement Annuity

5. Old Mutual Wealth Retirement Annuity and Preservation Funds

6. Old Mutual Unit Trust Retirement Annuity, Living Annuity and Preservation Funds

7. Investment Frontiers Retirement Annuity and Preservation Funds

8. Old Mutual SuperFund Umbrella Solutions

Policy must be in good standing, not in arrears, surrendered, lapsed, matured or partially/fully paid up.

*Note: The following are excluded:
Old Mutual Employee Benefit Schemes not listed above (i.e. non-SuperFund) including Defined Benefit Schemes. SuperFund Preserver, SuperFund Protektor, SuperFund Deferred Retirement
Burial Society Retirement Plans

9.Income

1. Legacy Annuities

2. Old Mutual Wealth Annuities:

  • Living Annuities
  • Guaranteed Annuities
  • Retirement Income Safety Plan

3. Old Mutual Unit Trust Living Annuities

4. Investment Frontiers Retirement Income Portfolio

5. MAX Income Annuities

Policy must be in good standing, not in arrears, surrendered, lapsed, matured or partially/fully paid up.

*Note: The following are excluded:
Old Mutual Pension Schemes Annuities including Platinum Pension, Inflation linked annuities and OptiPlus.

10.Short term insurance

1. Elite Wealth Assets

2. Allsure:

3. Prosure

4. Motosure

Policy must be in good standing, not in arrears or lapsed.

*Note: The following product solutions are excluded:
Group Schemes, iWYZE, Commercial, Agriculture, Underwriting Management Agencies (UMAs), Mutual & Federal Risk Financing Limited (MFRF), Credit Guarantee (CGIC) and Specialty (e.g. Corporate, Marine, Engineering)

*Special Note:
Old Mutual Insure is participating in the Old Mutual Rewards Programme on the basis of a phased/pilot approach, with only selected Old Mutual Personal Financial Advisers and their respective customers participating. Further roll-out plans and dates will be communicated to affected intermediaries and customers after completion of the pilot.

 *The table above will be updated from time to time.

Rewards Enhancer Points applicable on certain products:

The programme wants to ensure responsible financial behaviour by rewarding members for buying Severe Illness and Disability cover.

Severe Illness and Disability cover are important building blocks of a balanced financial plan. These needs are often not considered by members and the programme believes that it is responsible financial behaviour to cater for them when putting together a financial plan.

Additional points (referred to as Rewards Enhancer Points) will be allocated to qualifying Old Mutual Greenlight Severe Illness and Greenlight Disability benefits, as set out in the table below.

The Rewards Enhancer Points will be awarded over and above the points members already earned for these qualifying products elsewhere in these rules.

The qualifying Greenlight benefits are as follows:

Disability

  • Disability Income
  • Temporary Income
  • Functional Impairment Income
  • Extensive Disability
  • Comprehensive Disability
  • Functional Impairment
  • Sickness Income

Severe Illness

  • Elite Severe Illness
  • PremiumSevere Illness
  • Essential Severe Illness
Calculation of Rewards Enhancer Points:

Where a member buys a new qualifying Disability or Severe Illness benefit additional points equal in number to 150% of the first premium paid on the qualifying benefit will be awarded. The member will also receive additional points equal in number to 150% of every 3rd premium paid thereafter in points.

Where a member buys a new qualifying Disability AND Severe Illness benefit additional points equal in number to 400% of the first premium paid on the qualifying benefits will be awarded in points. The member will also receive additional points equal in number to 400% of every 3rd premium paid thereafter in points.

The Rewards Enhancer Points will be awarded for three years after payment of the first benefit premium, provided the benefit stays active and premiums are still being paid.

If a member stops paying premiums on the qualifying Disability and/or Severe Illness benefits, the Rewards Enhancer Points will be recalculated. This may cause the initial allocation to reduce or cease altogether.

An active Rewards membership is required to receive Rewards Enhancer Points. Rewards Enhancer Points will not be awarded retrospectively for allocations when they were not yet a Rewards member.

The Rewards Enhancers Points will be allocated after Old Mutual received the first premium for the qualifying benefit. Points will be allocated once a month between the 10th and the 16th of every month. Allocation of Rewards Enhancer Points may take up to 7 weeks after the first premium is received.

POINTS EARNED AS A % OF PREMIUMS

These points are earned as a percentage (%) of any premiums, instalments or contributions made by the member towards qualifying Old Mutual Products. The percentage is influenced by the following factors:

  • The number of product categories you have covered with Old Mutual (see the section 5 under tiers for more information).
  • The type of products to which such premium, contribution or instalment were paid.
  • The size of such premium and/or contribution and/or instalment that were paid.

The table below describes the POINTS EARNED AS A % OF PREMIUMS

Number of product categories you have covered with Old Mutual

1

2 or 3

4

5

6 or more

Type 1:

Lending, savings, investment, retirement savings and MAX Income living and guaranteed annuities

Points earned as a % of Premiums/contributions or instalments

0.5%

1.5%

2.5%

3.5%

5%

Type 2:

Insurance (funeral cover, life cover, severe illness cover, disability cover)

Points earned as a % of premiums

5%

15%

25%

35%

50%

Type 3:

Short-term insurance

5%

10%

15%

25%

20%

 

Example: In a particular month, a member has the following Old Mutual Products:

  • The member contributes towards a funeral plan with a monthly premium of R100.
  • The member also contributes towards a Tax Free Savings Plan with a monthly premium of R1 000.
  • The member therefore has two product categories covered.

In this month, the member will earn:

  • Plus 15% * R100 = 15 points for the funeral plan
  • Plus 1.5% * R1 000 = 15 points for the Tax Free Savings Plan
  • Total monthly points = 15 + 15 = 30 points.

To understand which product premiums are covered under each of these two types of qualifying products, please refer back to the Product Category Table in section 6 and note the following:

*Note that Investment Frontiers is excluded from Premium earn.

  • Type 1: Premium for Lending, Savings, Retirement annuities and MAX Income annuities includes the premium, contributions or installments from the products* in the following categories:
    • Lending (e.g. OMF loans)
    • Savings and Investments (e.g. Group Schemes savings policies or Tax Free Savings policies)
    • Retirement Savings (e.g. MAX Investments RA, Superfund etc.)
    • Max Income living, guaranteed and composite annuities
  • Type 2: Premium for Insurance includes the premium, contributions or installments from the products in the following categories:
    • Funeral (e.g. Group Schemes funeral plan, Greenlight Final Expenses etc.)
    • Life Cover (e.g. Group Schemes Life Plan or Greenlight Death Cover)
    • Disability Cover (e.g. Greenlight Disability Cover)
    • Severe Illness or Critical Illness Cover (e.g. Greenlight Severe Illness)
  • Note that there is no Premium Earn on the following product categories:
    • Transactional Products such as Old Mutual Money Account
    • Income Products other than MAX Income living, guaranteed and composite annuities
LIMITS ON SIZE OF PREMIUMS

Points may be earned on premiums and investments up to a certain maximum amount as follows:
Any single premium and/or lump sum investments on Savings, Investment and Retirement Annuity business will be capped at a maximum of R1 000 000 for points earning purposes. In addition, the single premium on MAX Income annuities will be capped at R5 000 000 for points-earning purposes. Any regular premiums will be capped at R20 000 for points-earning purposes.

Amendment of your existing long-term insurance policies and/or incorporation of certain terms in future policies: Rewards earned through an allocation of a portion of your premiums by Old Mutual towards Old Mutual Rewards.

By being a member of Old Mutual Rewards and taking part in the activities of the programme, you enable Old Mutual to re-assess the costs and risks associated with any policy you have with Old Mutual. Any saving realised as a result of such re-assessment of the costs and risks associated with the policies pursuant to taking part in the activities of Old Mutual Rewards, is made available to you in the form of points as follows:

  • Old Mutual will, on an ongoing basis, re-assess the premiums that you paid in terms of qualifying Old Mutual policies* by taking into account certain cost and risk reduction factors brought about by your participation in the programme.
  • Old Mutual will then transfer the value of the portion of the premiums which relates to the cost saving or risk reduction, as determined in the sole discretion of Old Mutual, towards the programme which will entitle you to points that you can use as part of Old Mutual Rewards.
  • You will at no stage be entitled to a repayment of the value of the reallocated portion of the premium and will continue paying the same premium or premiums as agreed with Old Mutual when you took out the policy/ies (with increases where applicable).
  • In the case of savings and investment policies the reallocation will in no way affect or reduce the portion of the premium that is allocated to the investment value of your policy.
  • The reallocation of the value of the portion of the premium towards Old Mutual Rewards will be done in the sole discretion of Old Mutual and can be stopped by Old Mutual at any stage.
  • The value of the reallocated premiums, and thereby the amount of points that you can earn as a direct result of taking part of Old Mutual Rewards is set out in the Old Mutual Rewards points table (as updated from time to time).
  • By agreeing to this section, you agree that this constitutes an amendment to your policy or policies and that Old Mutual may reallocate the value of a portion of your premium towards Old Mutual Rewards.
  • Furthermore, this section will form part of the terms and conditions of policies taken out by you after joining Old Mutual Rewards, by way of incorporation (inclusion) therein.
  • The endorsement will apply to your policy or policies regardless of whether the policy/ies prescribes any specific way in which endorsements must be made.
  • The rest of the terms and conditions of Old Mutual Rewards will continue to apply to your membership.
  • If you stop being a member of Old Mutual Rewards, these terms and conditions will no longer apply to your policy or policies.

* Old Mutual policy or policies means any qualifying Old Mutual product, as determined by Old Mutual, that is a long-term insurance policy in terms of the Long-term Insurance Act 52 of 1998. A policy can be a savings policy, investment policy, funeral policy or life risk policy (death, disability or severe illness) but excludes any retirement annuity or pension preservation policies. The name ‘Old Mutual’ is used in this context of only an insurer in the Old Mutual Group and that participates in the rewards scheme of Old Mutual Rewards.

Note: Premium re-allocation, as explained above, does not apply to any retirement funding policies e.g. retirement annuity or pension preservation policies.

A note on ownership

Only if you are the ‘owner’, as described below, will you be eligible to benefit from the additional product category and any potential points from premium, contributions or instalments on the said policy or contract.

  • For transactional products, only the main account holder will be considered the owner.
  • For lending, only the person responsible for making the loan instalments will be considered the owner.
  • Where an investment or risk policy is owned by more than one contracting party, only the contracting party that Old Mutual has identified (in its sole discretion) as the person to whom all correspondence are sent in respect of the policy, will become entitled to the points mentioned above.
  • For employer-based schemes (e.g. SuperFund) only the member of the scheme will be considered the owner (and any contributions made by the employer on behalf of the main member will also be taken into account in determining the points the member may qualify for).
6.1 EARN FROM OUR REWARDS PARTNERS

We may from time to time make arrangements with rewards partners to allow Old Mutual Rewards members to earn additional points, bonus points, instant rewards or discounts by taking part in certain activities at the partners. These will be on such terms as may be contemplated or specified on the Old Mutual Rewards website from time to time .

Partners may also have their own terms and conditions for each offer and these will include how bonus points are earned, when they expire and where they can be spent.

6.2 MEMBER BENEFITS
Legal Assistance

How do you qualify for this benefit?

Old Mutual Rewards members who are on Tier 2 or higher when accessing the Legal Assistance benefit.

The benefit is applicable to Old Mutual Rewards members, your spouse/partner and dependent children.

Your Old Mutual Rewards membership account needs to be active, not closed or suspended.

How can this benefit be used?

You will have access to legal assistance helpline by calling 0860 700 800. When you call in, an operator will verify your personal information: name, surname and ID number. Your questions will be directed to a qualified attorney who will provide you, the Old Mutual Rewards member, with legal advice and send you suggested legal documents, including but not limited to commercial, employment, leases, letters of demand, matrimonial and wills.

If necessary, you will be referred to an attorney for a free 30-minute face-to-face consultation, during which the attorney may draft a letter that is pertinent to your matter or make one phone call on your behalf. The attorney will inform you if the consultation will go overtime, which will be for your own account.

The Legal Assistance helpline is available 24 hours a day, 365 days a year.

The service can only be used within South Africa.

Emergency Medical Services

How do you qualify for this benefit?

Old Mutual Rewards members who are on Tier 2 or higher when accessing Emergency Medical Services.

The benefit is applicable to Old Mutual Rewards members, your spouse/partner and dependent children.

Your Old Mutual Rewards membership account needs to be active, not closed or suspended.

How can this benefit be used?

In the event of you having a life-threatening medical emergency, you or someone on your behalf, can phone 0860 700 800 for assistance 24 hours a day, 365 days a year.

When you call in, an operator will verify your personal information: name, surname and ID number.

A qualified medical operator will telephonically advise the affected person on how to manage the emergency medical condition.

If required, an emergency medical team will be sent to the scene who will perform advanced lifesaving resuscitation and will stabilise the affected person, and if necessary, you will be transported by road or air to the most appropriate and closest hospital that can effectively manage that particular condition.

If a member needs specialist diagnostic or clinical procedures that cannot be performed by an admitting hospital, such individual will be transferred by road or air to the receiving facility where such procedures or specialist care can be performed i.e. “one way medical upgrade”.

There is no charge for the initial emergency medical response, but any additional medical assistance is for your own account.

Only 1 family member can be transported with you in an ambulance.

You will be required to accept the Terms and Conditions applicable when you wish to access the benefit.

The service can only be used within South Africa.

Take Me Home

How do you qualify for this benefit?

Old Mutual Rewards Members who are on Tier 5 when accessing the Take Me Home benefit.

Your Old Mutual Rewards membership account needs to be active, not closed or suspended.

How can this benefit be used?

Take Me Home is a pre-arranged designated driver service that ensures that you always arrive home safely after a night out, with the added convenience of having your vehicle safely driven home for you by a reliable driver.

You, the Old Mutual Rewards member, need to book a trip in advance Take Me Home call centre on 0860 700 800, taking note of the terms and conditions for the use of the service, which will be read to you telephonically by the IVR system for your approval before the services are rendered.

Take Me Home service is available from 5:30pm to 3am only. The booking service is available 24 hours a day, 365 days a year.

It is recommended that a booking is made at least 48 hours in advance for peak times (Thursday evening to Sunday morning, and Public holidays). For off-peak bookings, a minimum of 60 minutes is required.

You may use this service for up to three trips in a calendar year (1 January to 31 December).

You and up to two other passengers may be transported.

The service is free if within any of the main metropolitan areas and the total trip does not exceed 50 kms from the city centre: Johannesburg, Pretoria, Cape Town, Bloemfontein, Durban, East London, Port Elizabeth and George. For trips over 50 kms, you will be charged for the additional distance and must pay cash to the driver. The driver will stop at an ATM if you do not have cash on hand.

You call the Take Me Home call centre on 0860 700 800 to arrange for the pick-up, and provide the pick-up point. The Take Me Home call centre agent facilitating the booking may ask you to provide an alternate contact number to ensure that the designated driver can make contact with you at the specified collection time. Designated drivers are equipped with a cellphone and have access to a GPS.

You will receive two SMSes to remind you of the designated driver service that you have booked. The first SMS will provide you with a reference number and confirmation of the booking. The second SMS will be sent on the day of the pick-up by latest 4pm, and provide you with the details of the driver.

At the specified time and location, the Take Me Home call centre will call you to notify you that the driver has arrived, after which you have 15 minutes to meet the designated driver. If the call is not answered, the call centre will send you an SMS to confirm that the driver has arrived. If there is no response after 15 minutes, the Take Me Home call centre will SMS you that the pick-up driver is leaving and the trip will be cancelled. You are responsible for cancellation charges.

If you arrange a pick-up at a large venue, such as a casino, you must ensure that the pick-up point is a clearly identifiable landmark and can easily be found.

Any bookings cancelled less than 60 minutes before the proposed collection time, will be billed at the full rate and deducted from the member’s total covered trips. During peak periods the same will apply but the cancellation time will be extended to 90 minutes.

TaxTim

How do you qualify for this benefit?

Old Mutual Rewards Members on Tier 1 to 5 qualify for a discount code for TaxTim. The level of the discount depends on your Tier status.

Your Old Mutual Rewards membership account needs to be active, not closed or suspended.

How can this benefit be used?

You will be issued with a TaxTim discount voucher to use when paying for your preferred TaxTim package on the TaxTim website.

Members on Tier 1 to 3 may claim a 25% discount voucher, Tier 4 may claim a 50% discount voucher and Tier 5 may claim a 100% discount voucher.

To get your discount voucher code, you must claim the TaxTim discount voucher code in your voucher wallet and once claimed, the discount voucher code will be sent to you via your preferred method of communication or in your Reward inbox.

Register at www.taxtim.com to create your TaxTim profile. TaxTim will help you select the correct package for your needs. There will be no additional costs for completing and submitting your tax return.

You will be prompted to enter your TaxTim discount voucher code, as provided by Old Mutual Rewards.

Answer a few simple questions online. TaxTim will use your answers to complete your tax return instantly, while making sure that you are claiming for all the deductions applicable to you and that your return meets SARS compliance regulations.

You will be able to redeem a maximum of one TaxTim discount voucher in a calendar year (1 January to 31 December).

TaxTim will require you to accept their Terms & Conditions when using their service.

Virgin Active Gym Rebate

How do you qualify for this benefit?

Old Mutual Rewards Members who are on Tier 4 or Tier 5 will qualify for the Virgin Active gym rebate.

Your Old Mutual Rewards membership account needs to be active and not closed or suspended.

The benefit is applicable to Old Mutual Rewards members only, and not your dependents.

You will be able to claim a rebate of your monthly gym membership fees paid during any 3 month period (3 consecutive months) based on achieving the following requirements:

  • Minimum attendance of 10-times per month during each of the 3 months in question; and
  • Earning at least 1000 Rewards points per month during each of the 3 months in question; and
  • Maintaining a minimum Tier 5 status during each of the 3 months in question for up to 100% rebate, or -
    • Maintaining a minimum Tier 4 status during each of the 3 months for up to 50% rebate.
    • You need to maintain a minimum tier 5 status over 3 months for up to 100% rebate

The rebate applies to monthly club membership fees only, up to a maximum monthly fee of R650 (the Club rate).

How can this benefit be used?

You must register for the benefit by contacting the Old Mutual Rewards gym benefit call centre on 0860 700 800 who will verify that you are a valid Old Mutual Rewards member.

You will be required to pay the R750 once off activation fee within 30-days from the date of registration.

Your gym benefit will become effective on the 1st of the month following your registration (i.e. if you register on the 15th of a month, your benefit will become effective on the 1st of the following month).

If you do not pay the activation fee within the 30 days following registration, your gym benefit will not be activated and you will need to start the registration process again.

Once your Virgin Active gym benefit is active, the three month rebate claim cycle commences.

To claim at the end of the three-month cycle, you need to contact the Old Mutual Rewards Gym Benefit call centre on 0860 700 800. You will need to provide:

  • a copy of your ID
  • proof of monthly Virgin Active subscription amount
  • access history pertaining to the three-month cycle (obtained by visiting the “my club section” on the website: www.myvirginactive.co.za
  • your banking details

You will receive your rebate within seven to 14 working days.

Benefit rules

The gym benefit may be removed at any time subject to reasonable notice given to members. We will continue to provide the benefit for a minimum of 12 months after you pay the activation fee.

If you register for the Virgin Active rebate benefit you cannot also claim a rebate from Old Mutual Rewards for Zone Fitness. You may not register or claim for the Old Mutual Rewards member gym rebate benefit if you already have a discounted or rebated Virgin Active membership rate with another rewards or loyalty programme.

You must earn a minimum of 1000 Rewards points per month for the 3 month cycle you wish to claim for.

You will be able to claim a rebate for your monthly gym membership fees based on the minimum Tier status achieved over any 3-month cycle and if they meet the minimum attendance requirements of 10-times per month for every month during the 3-month cycle.

You need to maintain a minimum Tier 4 status over 3 months for up to 50% rebate

You need to maintain a minimum Tier 5 status over 3 months for up to 100% rebate

The rebate applies to monthly club membership fees only, up to a monthly fee of R650 (the Club rate). So the maximum rebate on Tier 4 is R325 per month (50% of R650).

Should you be unable to train for an extended period of time, it is your responsibility to contact the Old Mutual Rewards gym benefit call centre on 0860 700 800 so that the utilisation requirement may be suspended provided you are able to motivate suspension with an acceptable explanation. This is also called a freeze period.

Payment of the rebate is subject to the customer being a current Virgin Active contract holder and that the Virgin Active membership is 100% paid-up, i.e. not in arrears.

Only one gym visit per day will count.

You may claim for the rebate every three months, but the claim must be submitted within 30 days after the three-month cycle.

Note that only monthly membership fees are rebated and not any Join fees or Card fees.

Zone Fitness Gym Rebate

How do you qualify for this benefit?

Old Mutual Rewards Members who are on Tier 4 or Tier 5 may qualify the Zone Fitness gym rebate. All Old Mutual Rewards members, irrespective of their tier, who wish to join Zone Fitness for the first time, qualify for a special discounted Superclub membership rate on a 12-month contract at R165 per month.

Your Rewards membership account needs to be active, not closed or suspended.

The benefit is applicable to Old Mutual Rewards members only, and not your dependents.

You will be able to claim a rebate for your monthly gym membership fees based on achieving the following requirements:

  • Minimum attendance of 10-times per month for every month during the 3-month cycle.
  • Earn at least 1000 Rewards points per month for the 3 month cycle you wish to claim for.
  • Maintain a minimum Tier status over any 3-month cycle:
    • You need to maintain a minimum tier 4 status over 3 months for up to 50% rebate
    • You need to maintain a minimum tier 5 status over 3 months for up to 100% rebate

The rebate applies to Superclub monthly membership fees only.

In addition, members who wish to join Zone Fitness for the first time, qualify for a special discounted Superclub membership rate on a 12-month contract at R165 per month.

How can this benefit be used?

You must register for the benefit by contacting the Old Mutual Rewards gym benefit call centre on 0860 700 800 who will verify that you are a valid Old Mutual Rewards member.

You will be required to pay the R350 once-off activation fee within 30-days from the date of registration.

Your gym benefit will become effective on the 1st of the month following your registration (i.e. if you register on the 15th of a month, your benefit will become effective on the 1st of the following month).

If you do not pay the activation fee within the 30-days following registration, your gym benefit will not be activated and you will need to start the registration process again.

Once your Zone Fitness gym benefit is active, the three month rebate claim cycle commences.

To claim at the end of the three-month cycle, you must contact the Old Mutual Rewards Gym Benefit call centre on 0860 700 800. You will need to provide:

  • a copy of your ID
  • proof of monthly Zone Fitness subscription amount
  • access history pertaining to the three month cycle (obtained by e-mailing omrewards@zonefitness.co.za
  • your banking details.

Only one gym visit per day will count.

You may claim for the rebate every three months, but the claim must be submitted within 30 days after the three month cycle.

You will receive your rebate within seven to 14 working days.

Benefit rules

The gym benefit may be removed at any time subject to reasonable notice given to members. We will continue to provide the benefit for a minimum of 12 months after you pay the activation fee.

If you register for the Zone Fitness rebate benefit you cannot also claim a rebate from Old Mutual Rewards for Virgin Active. You may not register or claim for the Old Mutual Rewards member gym rebate benefit if you already have a discounted or rebated Zone Fitness membership rate with another rewards or loyalty programme.

You must earn a minimum of 1000 Rewards points per month for the 3 month cycle you wish to claim for.

You will be able to claim a rebate for your monthly gym membership fees based on the minimum Tier status achieved over any 3-month cycle and if they meet the minimum attendance requirements of 10-times per month for every month during the 3-month cycle.

You need to maintain a minimum tier 4 status over 3 months for up to 50% rebate (capped at R325)

You need to maintain a minimum tier 5 status over 3 months for up to 100% rebate (capped at R650)

Should you be unable to train for an extended period of time, it is your responsibility to contact the Old Mutual Rewards gym benefit call centre on 0860 700 800 so that the utilisation requirement may be suspended provided you are able to motivate suspension with an acceptable explanation. This is also called a freeze period.

Payment of attendance rebate is subject to the customer being a current Zone Fitness contract holder and that the Zone Fitness membership is 100% paid-up, i.e. not in arrears.

Only one gym visit per day will count.

You may claim for the rebate every three months, but the claim must be submitted within 30 days after the three-month cycle.

Note that only monthly membership fees are rebated and not any Join fees or Card fees.

General Member benefits disclaimers:
  • Old Mutual Rewards may remove any of the benefits below at any time.
  • Where the benefits are provided by an external party or service provider, Old Mutual Reward has no liability for any damage or loss suffered by the member.

 

7. SPENDING YOUR POINTS

You will be able to spend your Old Mutual Rewards points in the following ways:

  • To contribute to certain Old Mutual products
  • To pay for purchases in a rewards partner store
  • To buy a voucher to use at a rewards partner
  • To enter certain competitions
  • To purchase airtime, data or SMS bundles
  • To donate your points to a charity

When you use any points as set out in these terms, they will be deducted from the points accumulated in your account.

7.1 INVEST YOUR POINTS

You may use your points to contribute towards certain Old Mutual products that you own and that are displayed on your Old Mutual Rewards account. 

Your Old Mutual products will always be subject to the contractual terms and conditions and any legislation governing those products.

The Old Mutual products that you may contribute points to are the Money Account and 2-in-ONE Savings Plan.

YOUR MONEY ACCOUNT

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your points to contribute into the savings portion of your Money Account.

The Save Account of your Money Account will be increased with the applicable Rand value of the amount of points you selected.

The payment will take up to 72 hours to reflect in your Save Account.

You will receive a notification from Money Account when the payment has been loaded into the Save Account.

You can view the amount of points paid into your Money Account on your Old Mutual Rewards account, under ‘Spend Points’.

Points redemption rules and exclusions

You need to own an Old Mutual Money Account product in an active status.

Maximum spend limits may apply.

YOUR 2-IN-ONE SAVINGS PLAN

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your points to invest in your 2-IN-ONE Savings Plan (Short Term Pocket).

Once you have chosen to invest your points into your 2-IN-ONE Savings Plan, your points will be deducted immediately.

Your points will be converted into the cash equivalent amount which will then be invested into your 2- IN-ONE Savings Plan.

The investment will take up to 72 hours to reflect in your 2-IN-ONE Short Term Pocket.

It is your responsibility to check your 2-IN-ONE policy as Old Mutual Rewards will not notify you of the allocation. 

You can view the amount of points invested into your 2-IN-ONE Savings Plan on your Old Mutual Rewards account, under ‘Spend Points’.

Points redemption rules and exclusions

You need to own a 2-IN-ONE Savings Plan in active status.

There will be a minimum rand value (expressed as a number of points) that you can invest into your 2-IN-ONE Savings Plan.

7.2 SPENDING YOUR POINTS IN STORE

You may use your points to spend in store at the following rewards partners:

  • PRIMI
  • Kauai
  • KFC
  • Nandos
  • Krispy Kreme
  • Wimpy Restaurants
  • Dis-Chem Pharmacies
  • Sportsmans Warehouse
  • Outdoor Warehouse

When in store, log into the Old Mutual Rewards website and go to the Rewards Catalogue:

  • Select ‘pay with points in store'.
  • You will then receive a unique Quick Response (QR) code to use at the till point.
  • Show your code to the cashier at the till point for scanning or give the cashier the code number to process your points redemption.
  • If your QR code doesn’t display on your mobile phone after requesting it, contact our Contact Centre on 0860 666 999.
7.3 BUYING VOUCHERS TO SPEND IN STORE

You may buy vouchers with your points to spend in store with our rewards partners.

When you buy a voucher, it will be your responsibility to check for any rewards partner-specific rules on the Old Mutual Rewards website. 

Depending on the rewards partner’s terms and conditions, you may in some circumstances use your voucher to make either full or part payment for items you are buying at the partner.

Spending your voucher in store:

  • When you buy a voucher, you will receive the voucher with a code that can either be scanned or entered at point-of-sale, depending on the partner’s point of sale system.
  • If you use your voucher to make an in-store purchase, your voucher must be displayed to the cashier/teller at point-of-sale.
  • Vouchers may not be cancelled, refunded or exchanged for cash but may only be used as a means of payment at the partners.
REWARDS PARTNERS

Partners may have their own specific terms and conditions which could be different to our terms and conditions and are subject to change from time to time. 

The specific partner’s terms and conditions will apply to any related purchase, product queries or refunds.

Old Mutual Rewards will not provide you with points or cash back for any for any product returns.

If we cancel our contract with any of our rewards partners, we will give you ninety (90) days’ notice via your preferred means of communication before termination of our contract with any partner. This means that, should this happen, the voucher validity of your existing voucher may be affected. You will be required to redeem your voucher within the specified time in the notice.  

Because we have no control over a reward partner's business processes and practices, including the products or services they promote or sell, or the terms and conditions according to which they promote or sell their products or services, to the maximum extent permitted by law:

  • we cannot guarantee that their products or services will suit your needs or will be satisfactory in all respects;
  • neither we nor any other member of the Old Mutual Group can be held liable for any claims, loss or liability caused by any reward partner or arising from their products or services or terms and conditions; and
  • you hereby indemnify all of us and our respective agents, officers, subsidiaries, holding companies, affiliates, successors, assigns, directors, service providers, suppliers, employees or representatives against all such claims, loss and liability.

We will do our best to make sure that all the information about the partner rules and regulations included in our terms and conditions are correct, however, we cannot guarantee the accuracy of the information, to the maximum extent permitted by law.

The sub-paragraphs above relating to our reward partners and their goods and services have important legal consequences for you.  In these sub-paragraphs, you take on legal responsibility, liability and risk, our liability and risk is limited and any rights or claims you may have against us are also limited or excluded.

It is your responsibility to make sure that you read, understand and agree to all partner terms and conditions before redeeming your points with the relevant partner. We are not party to the terms and conditions you agree to with the partner and cannot therefore be held liable for any undertakings or obligations under any reward partner terms and conditions. We are similarly not responsible for their products and services and any liability which may be caused by them. You also indemnify all of us for any claims which may be made by third parties. 

KFC

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all KFC stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at KFC stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Steers

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Steers stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Steers stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

PRIMI

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Primi Piatti stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

Voucher redeemable at all PRIMI stores nationally. wiCode voucher is not redeemable for cash. PRIMI World (Pty) Ltd and affiliated stores reserves the right of admission. PRIMI World (Pty) Ltd, affiliated stores and/or Old Mutual reserves the right to withdraw this offer. PRIMI World (Pty) Ltd , affiliate stores, the directors, employees and any other person/entity involved in this voucher campaign shall not be held responsible and disclaim all liability and/or responsibility whatsoever, of any nature whatsoever, resulting from the use of this voucher.

Kauai

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at selected Kauai stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at any Kauai store for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at selected Nü stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Nü stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Nandos

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Nandos stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Nandos stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Krispy Kreme

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Krispy Kreme stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Krispy Kreme stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Wimpy Restaurants

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Wimpy Restaurants.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Wimpy Restaurants for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Dis-Chem Pharmacies

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Dis-Chem Pharmacies stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Dis-Chem Pharmacies for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Sportsmans Warehouse

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Sportsmans Warehouse stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Sportsmans Warehouse stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Outdoor Warehouse

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers at all Outdoor Warehouse stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Outdoor Warehouse stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Total

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your vouchers for purchases and fuel payments at all Total Bonjour stores.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid between two (2) to four (4) weeks and will show an expiry date.

Points redemption rules

The voucher is not redeemable for cash. It is only applicable to transactions made at Total stores for amounts up to and exceeding the value of the voucher.

No replacement vouchers can be issued for lost, stolen or expired vouchers.

Edcon Group

How much is an Old Mutual Rewards point worth?

9 points = R1

How can these points be used?

Participating stores include Edgars, Jet, Jet Mart, CNA, Boardmans, Red Square and Edgars Active.

When you buy a voucher, the voucher code will be sent to you via your preferred means of communication (SMS or email).

Vouchers are valid for periods up to a maximum of three (3) months and will show an expiry date.

Voucher values will vary between R50 and R500.

Points redemption rules

If you don’t spend the entire voucher amount, the cashier will transfer the remaining funds onto a physical gift card issued by the reward partner, which you can use for future purchases with the reward partner.

You cannot spend your vouchers at Edgars Connect stores.

Ster Kinekor and NuMetro

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may buy a 2D or 3D movie ticket voucher using your Old Mutual Rewards points.

You may not use your movie tickets purchased with your rewards points for movies in their first week of release.

Points redemption rules

A code is only valid for one use and once used at the cinema, it cannot be used again. Codes may be reissued to a member who has misplaced their code.

When you buy a movie voucher, your voucher code will be sent to you within 24 hours via your preferred means of communication (SMS or email).

Your movie voucher will be valid up to four (4) weeks from date of purchase.

Sorbet Group

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

Participating stores: Sorbet Salons, Sorbet Dry Bar, Sorbet Man and Candi&Co.

Voucher values will vary between R100 and R500.

Points redemption rules

Vouchers can only be used for treatments at the participating stores of Sorbet.

7.4 ENTER COMPETITIONS

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your points to enter Old Mutual Rewards competitions.

Details of all competitions will be available on the website from time to time.

Points redemption rules

Once you have entered a competition, you are agreeing to be subject to the specific competition rules that apply to the competition.

7.5 BUY AIRTIME, SMS AND DATA BUNDLES FROM NETWORK PROVIDERS

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your points to buy airtime, sms or data bundles by selecting a network provider available on the Old Mutual Rewards website.

 

Points redemption rules

You will not be entitled to any refunds, exchanges or cancellations from us if the cellphone number selected for the purchase of airtime, data or SMS bundles was incorrect or invalid.

7.6 DONATE TO A CHARITY

How much is an Old Mutual Rewards point worth?

10 points = R1

How can these points be used?

You may use your points to donate to charities displayed on the Old Mutual Rewards website.
Once you donate your points to a charity, it will be deducted immediately from your points balance.

Points redemption rules

All certificates for tax purposes must be requested directly from the specific charity to which you donated your points.

8. COMPETITIONS AND PROMOTIONS

These are the standard competition and promotion terms and conditions which will apply to competitions and promotions conducted by the Old Mutual Rewards programme (“us/we”), Address: Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, Western Cape, South Africa, save to the extent amended for the specific competition and/or promotion.

To qualify and to participate in any of our competitions and promotions the following terms and conditions will apply:

  • Competitions and promotions are only open to registered members of Old Mutual Rewards, who are at least 18 years or older (unless stated otherwise) and who remain active members during the promotional and competition period and who comply with all the Old Mutual Rewards terms and conditions.
  • Employees of the Old Mutual Rewards programme, directors, partners, agents and consultants of Old Mutual, its affiliated companies and/or agencies or members of their immediate family may not enter the competitions and promotions, unless otherwise specified.
  • Separate terms and conditions will apply to Old Mutual staff competitions.
  • Specific competitions will have their own terms and conditions over and above these rules.
  • Information on the prizes and how to enter form part of the specific rules applicable to each competition or promotion.
  • We reserve the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process or who submits an entry that does not comply with all the terms and conditions and any promotional guidelines.
  • Entries must not contain any offensive or abusive content. Any entries deemed by us to contain offensive or abusive content will be disqualified.
  • Promotional and competition periods, winner prize and methods for selecting the winner will be specified by each specific competition or promotion.
  • The competition results and draws will be overseen by an independent auditor.
  • Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours will be used.
  • No late entries will be accepted.
  • There may be a limit on the number of entries per participant depending on the rules of each competition or promotion.
  • The results of the competition and promotion are final and no correspondence will be entered into.
  • The winner’s name and entry may appear on the Old Mutual Rewards website and Old Mutual’s social media channels, magazines or any other media channel. The winner will be given the opportunity to decline any opportunity to appear in any marketing activity and may refuse the use of his or her image in marketing material.
  • To the maximum extent permitted by law, we are not liable for any tax implications that may arise as a result of any prize. Independent financial advice should be sought.
  • We will only use the winner’s details for the purpose of the competition and will protect the winner’s personal information as required by relevant South African laws.
  • Any data collected will be held by us in accordance with our Privacy Policy.
  • To the maximum extent permitted by law, we assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, computer viruses, bugs, unauthorised intervention, fraud, technical failures, theft or destruction or unauthorised access to or alteration of entries.
  • If the competition or promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any factor beyond our reasonable control, we reserve the right, in our sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant, or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  • We reserve the right to terminate any competition or promotion immediately and without notice for whatever reason or if required by law. In the event of this happening, participants agree to waive any rights they may have in this competition, and acknowledge that they will have no recourse against Old Mutual or its agents.
  • To the maximum extent permitted by law, we cannot guarantee the performance of any third parties and will not be liable for any default by a third party.
  • If we are not able to get hold of you as set out above in the competition rules, or you do not claim your prize within a specified period, any unclaimed prize will be lost and may be awarded to other participants.
  • Prizes cannot be swapped for cash or a different prize.

The sub-paragraph above has important legal consequences for you.  It limits our risk and liability, as well as that of the Old Mutual Group and other related persons, in relation to you, and you undertake to hold Old Mutual Group and others harmless in the event that you have any claim in relation to Old Mutual Rewards or to any losses as a result of technical error.

You also indemnify all of us for any claims which may be as a result of us terminating the competition or promotion and any default by third party in relation to the Old Mutual Rewards programme.

9. HOW TO CONTACT US IF YOU HAVE A QUESTION OR A COMPLAINT

Any complaints can be sent to us via the following channels:

10. PERSONAL INFORMATION THAT OLD MUTUAL WILL COLLECT AND KEEP ABOUT YOU

Entry into the Old Mutual Rewards programme is conditional on you providing certain personal information.

We may use your information or obtain information about you from third parties for the following purposes in addition to what is described in the Privacy Policy:

  • communicating with you about Old Mutual Rewards, your account, earn and spend transactions, purchases and other related services
  • responding to your customer service enquiries and requests for information
  • sending you personalised promotions and special offers
  • informing you about our brands, products, events or other promotional purposes
  • maintaining and improving our sites and the products and services we offer
  • detecting, preventing, or investigating security breaches
  • maintaining appropriate records for internal administrative purposes
  • conducting surveys for our market research and analytics to refine our propositions to customers and how to improve Old Mutual Rewards to best suit your needs
  • generating financial wellness reports, scores and other related financial information when you participate in Old Mutual Rewards financial wellness assessments
  • collecting information from other participating affiliates of the Old Mutual Group for allocation of points earned through product-earn activities
  • credit searches and/or verification
  • fraud prevention and detection
  • market research and statistical analysis
  • audit and record-keeping purposes
  • compliance with legal and regulatory requirements
  • verifying your identity
  • sharing information with service providers we engage to process such information on our behalf or who render services to us. These service providers may be abroad, but we will not share your information with them unless we are satisfied that they have adequate security measures in place to protect your personal information.

The privacy policy also contains information about how members may opt out from receiving promotional or marketing communication.

You may access your personal information that we hold and may also request us to correct any errors or to delete this information. In certain cases, you have the right to object to the processing of your personal information.

We are committed to treating your personal information with great care and in terms of the laws of our country. To view our full privacy notice and to exercise your preferences, please visit our website on www.oldmutual.co.za

You have the right to complain to the Information Regulator, whose contact details are:

11. CAUTION REGARDING PHISHING AND SPOOFING

If you receive an unsolicited e-mail that appears to be from us and that requests you to provide personal information such as your bank account details, credit card number, identity number, password and any other sensitive information, or that asks you to verify or confirm your information you have registered on the Old Mutual Rewards website by clicking on a link, it is most likely that the e-mail was sent by a ‘phisher’ or ‘spoofer’.

Do not respond to these e-mails and do not click on the links. Responding to phishing places you and your personal information at risk. To the maximum extent permitted by law, we cannot be held liable for any consequences resulting from your response to any email sent by a ‘phisher’ or a ‘spoofer’.

If you are unsure or have any doubts, please contact our Contact Centre to verify.

Paragraph 11 has important legal consequences for you.  In this paragraph, you take on legal responsibility, liability and risk, our legal responsibilities are limited and any rights or claims you may have against us are also limited or excluded.

You will not be able to take any action against us for any loss or damage, including loss of data which may result from phishing or spoofing. "Phishing" refers to an attempt to obtain sensitive information such as usernames, passwords, and credit card details , often for malicious reasons, by disguising as a trustworthy entity in an electronic communication. "Spoofing" refers to tricking or deceiving computer systems or other computer users. This is typically done by hiding one's identity or faking the identity of another user on the Internet.

12. TAX IMPLICATIONS

We recommend that you obtain independent professional advice regarding any tax implications arising from the receipt, accumulation, spending of any rewards, benefits, discounts, vouchers or points.

To the maximum extent permitted by law, you are fully responsible for any tax implications arising from or associated with any rewards, benefits, discounts or points received, accumulated, transferred or spent due to you being a member of, or participating in, the Old Mutual Rewards programme.

Paragraph 12 has important legal consequences for you.  In this paragraph, you take on legal responsibility, liability and risk, our legal responsibilities are limited, and any rights or claims you may have against us are also limited or excluded.

It is your responsibility to confirm and understand any tax implications (if any) associated with Old Mutual Rewards and using the rewards. We will not be liable for any tax related liabilities associated with your participation in Old Mutual Rewards.

13. TERMINATION OF MEMBERSHIP

We reserve a right to suspend or terminate your account immediately, to remove or refuse to award points, or cancel rewards associated with your account at any time, and without providing reasons where we have reasonable belief that you have:

  • Violated these terms and conditions.
  • Attempted to violate, abuse or engage in any fraudulent transaction to earn points or to use vouchers.
  • Acted in a manner inconsistent with applicable laws and regulations in relation to the Old Mutual Rewards Programme.
13.1 YOUR RIGHT TO TERMINATE MEMBERSHIP

You may cancel your membership at any time by:

  • Phone: Old Mutual Rewards Contact Centre at 0860 700 800
  • Email: Give a 30 calendar days’ notice in writing at: rewards@oldmutual.com or
  • Mail: Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, Western Cape, South Africa, PO Box 66, Cape Town 8000

We may continue to communicate with you until we have received and processed your cancellation of membership.

We encourage you to use any earned points before cancelling or terminating your membership. Any points that you may have earned at that point, but not spent yet, will be cancelled.

13.2 YOUR MEMBERSHIP CEASES (STOPS) ON YOUR DEATH

Your membership will stop and your account will be closed when you die.  Any points that you may have earned at that point, but not spent yet, will be cancelled.  Your deceased estate will have no claim to any points that you may have earned at that point.

13.3 OLD MUTUAL’S RIGHT TO CANCEL THE REWARDS PROGRAMME (OR PARTS THEREOF)

We reserve the right to cancel the Old Mutual Rewards programme completely, or parts (aspects) of it, if legislation (the law) requires that we must cancel it or make changes to the terms and conditions, or if the Regulator under whose control Old Mutual (or any company in the Old Mutual Group) falls, instructs us to cancel the programme.

We may also cancel Old Mutual Rewards if it is no longer, in our view, financially or practically viable to keep it in operation.

We will honour all points and vouchers earned by members up to that point, unless the law or the Regulator instructs us otherwise.

The above paragraph has important legal consequences for you. In this paragraph, our risk and liability to continue with Old Mutual Rewards and to honour your points is limited, and we may cancel or amend all or part of the Old Mutual Rewards programme if Old Mutual Rewards becomes prohibited by law or regulation, or regulatory instructs us to do so, or if it is no longer financially or practically viable.

14. OUR ADDRESS FOR PURPOSES OF LEGAL NOTICES

In case we cannot settle a dispute with you, any legal notices must be sent to: Mutualpark, Jan Smuts Drive Pinelands, Cape Town, Western Cape, South Africa, PO Box 66, Cape Town 8000.

15. GOVERNING LAW

These terms and conditions, your membership or transactions stemming from your membership of the programme will be governed by and construed in accordance with South African laws and you consent to the jurisdiction of the South African courts in respect of any dispute which may arise in respect of these terms and conditions.

16. CONSUMER PROTECTION ACT

If these terms and conditions (or any contract governed by these terms and conditions) or Old Mutual Rewards or any services associated with Old Mutual Rewards are regulated by or subject to the Consumer Protection Act 68 of 2008, as may be amended from time to time (the " Consumer Protection Act"), it is not intended that any provision of these terms and conditions contravene any provision of the Consumer Protection Act. Therefore, all provisions of these terms and conditions must be treated as being qualified, to the extent necessary, to ensure that the provisions of the Consumer Protection Act are complied with.

No provision of these terms and conditions (or any contract governed by these terms and conditions):

  • does or purports to limit or exempt us from any liability (including, without limitation, for any loss directly or indirectly attributable to our gross negligence or willful default or that of any other person acting for or controlled by us) to the extent that the law does not allow such a limitation or exemption;
  • requires you to assume risk or liability for the kind of liability or loss, to the extent that the law does not allow such an assumption of risk or liability; or
  • limits or excludes any warranties or obligations which are implied into these terms and conditions (or any contract governed by these terms and conditions) by the Consumer Protection Act (to the extent applicable) or which we give under the Consumer Protection Act (to the extent applicable), to the extent that the law does not allow them to be limited or excluded.